Information Technology Specialist - Evening Shift

Essential Functions

• Process and access requests across client healthcare systems
• Communicate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate documentation of access status and expiration timelines
• Escalate access delays that impact nurse workflows
• Provision and deprovision user accounts in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Respond to user support tickets and provide Level 1 troubleshooting
• Troubleshoot login, access, and device issues
• Escalate complex issues to senior IT staff as needed
• Absorb and prepare laptops to remote nurses and corporate staff
• Maintain accurate inventory tracking for end-user equipment
• Cook up and ship laptops to remote nurses and corporate staff
• Coordinate retrieval of hardware from offboarded remote users
• Ensure returned devices are properly wiped and redeployed
• Absorb and coordinate phone system configuration updates
• Participate in change management execution and documentation
• Maintain process documentation and update as needed

Work Schedule & Location

This position is on-site in Brentwood, Tennessee. Standard schedule is Monday through Friday, 2:30 PM - 11:30 PM. We are a 24x7x365 business and rotational after-hours support may be required.

Requirements

• Strong attention to detail and ability to follow structured workflows
• Clear written and verbal communication skills
• Ability to diagnose and resolve basic technical issues
• Familiarity with Microsoft 365 administration preferred
• Basic understanding of identity management concepts preferred