Information Technology Specialist - Evening Shift
Description Summary / Objective
Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology.
Essential Functions
- Process and access requests across client healthcare systems
- Communicate with client IT teams to obtain credentials and resolve access issues
- Maintain accurate documentation of access status and expiration timelines
- Escalate access delays that impact nurse workflows
- Provision and deprovision user accounts in Microsoft 365 / Entra ID
- Manage group memberships and access permissions
- Respond to user support tickets and provide Level 1 troubleshooting
- Troubleshoot login, access, and device issues
- Escalate complex issues to senior IT staff as needed
- Absorb and configure laptops to remote nurses and corporate staff
- Prepare, configure, and ship laptops to remote nurses and corporate staff
- Maintain accurate inventory tracking for end-user equipment
- Coordinate retrieval of hardware from offboarded remote users
- Ensure returned devices are properly wiped and redeployed
- Absorb and configure phones for remote nurses
- Assist with phone system configuration updates under direction
- Participate in change management execution and documentation
- Maintain process documentation and update as needed
Work Schedule & Location
This position is on-site in Brentwood, Tennessee. Standard schedule is Monday through Friday, 2:30 PM – 11:30 PM. We are a 24x7x365 business and rotational after-hours support may be required.
Your Traits & Characteristics
- Detail-oriented and process-driven
- Comfortable working within defined procedures
- Calm under pressure
- Self-motivated and accountable
- Motivated to grow in IT operations
- Committed to supporting clinical staff through reliable, secure systems