Affiliation Agreement Coordinator

Essential Duties and Responsibilities

• Contact practicum sites to start affiliation agreement and discuss requirements and needs.
• Responsible for collecting all documents and information required for affiliation agreement for legal signature, ensuring high degree of accuracy in the pre-approved agreement.
• Ensures daily/regular communication with the Field Experience Team, legal department, insurance broker, College, and affiliate on status of agreement; responsible for removing obstacles and roadblocks to ensure timely completion.
• Works affiliation agreements through process to ensure timely completion, keeping all stakeholders apprised of status.
• Addresses affiliate concerns and escalates when needed to ensure continued engagement of affiliate.
• Maintains database of information showing status of all in-process and executed documents; responsible for filing all executed agreements for easy retrieval in required GCU information system.
• Responsible for maintaining active agreements and coordinating renewals when necessary.
• Creates a positive front-end experience to ensure affiliates remain supportive of being a practicum site.
• Establishes rapport and positive relationships with affiliates and other internal and external stakeholders.
• Recommends process improvements to maximize quality of process for affiliates, OFE, the division, and the College.

Qualifications

• Excellent customer service skills and ability to effectively answer and respond to high volume calls.
• Good planning and organizational skills.
• Ability to multi-task, prioritize, and successfully manage high volume of affiliates.
• Ability to develop positive student relationships and partnerships with internal and external stakeholders.
• Ability to work cohesively in a team-based environment.
• Strong critical thinking and problem-solving skills.
• Effective communications skills.
• Self-motivated and action-oriented.
• Able to maintain highly sensitive or confidential student information.
• Proficient with standard office computer programs.
• Ability to communicate in a non-English language is helpful, but not required.
• Willingness to work in a call center.
• Able to learn complex information and succinctly provide requirements to students.
• Must be able to pass background investigations.

Education and/or Experience

• Bachelor’s degree from a regionally accredited four-year college or university.
• Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education.