AFC Systems Technician - 103

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

About the Role

The AFC Systems Technician provides field service maintenance for all automated fare collection equipment throughout the bus and subway systems, including fare vending machines, fareboxes, faregates, fare media validators, handheld validators, vaults, and other associated equipment.

Responsibilities

• Troubleshoot and correct AFC equipment defects in a safe and efficient manner as directed by open AFC work orders in Service Now or by AFC management staff.
• Remove and replace equipment modules as needed (e.g., bill validator).
• Clean equipment and subcomponents on a regular basis.
• Clear equipment jams.
• Perform inspections and tests on equipment to determine operating performance.
• Repair and service all subcomponents of devices.
• Troubleshoot network communications and dataflow to help assess local area network (LAN) and wide area network (WAN) problems in stations and facilities.
• Perform scheduled preventive maintenance procedures on all fare collection equipment as directed.
• Use AFC proprietary software (CCS/FareGo Data) to research and correct issues.
• Complete and maintain accurate and timely preventive and corrective maintenance records on Service Now using a company-issued tablet or associated device.
• Perform repair and maintenance on equipment in a cost-effective and timely manner.
• Respond to company-issued cell phone calls and messages in a timely manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry—whether from a customer, vendor, or co-worker—in a courteous and professional manner.
• Respond to emergencies twenty-four (24) hours a day, seven (7) days per week.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Drive a company vehicle to visit work sites and assist at emergencies and/or events as needed.
• Perform all other duties and projects that may be assigned.

Requirements

• High school diploma or equivalent (G.E.D.) from an accredited institution.
• Three (3) years of experience in the diagnosis, repair, and maintenance of electronic and electromechanical equipment and components.
• Valid Massachusetts Journeyman Electrical license.
• Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, and inquiries in English.
• Valid driver’s license.
• Effective organizational and analytical skills.
• Hold a current full-time classification covered by the Local 103 contract.

Preferred Skills

• Service Now software experience.
• Electrical training from a technical institute or related technical certificate from an accredited institution.
• Microsoft Office Suite experience.
• AFC Central Computer System experience.
• FareGo Data experience.

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, and inquiries in English.
• Must be at least eighteen (18) years of age, except if participating in an approved high school internship/co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team.
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless a current student or recent graduate), including overall employment, job performance, discipline, and safety records.
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and/or medical clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and/or locations assigned, including up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or other circumstances impacting service or safety.
• Subject to periodic physical examinations plus random drug and alcohol testing.
• Must be available to respond to pages/texts/calls and report to work as determined by assigned department or the Authority.
• During declared "states of emergency," must report to work for assigned work hours or as directed by management.

Benefits

Intern/co-op staff are eligible to receive accrued paid sick leave and a monthly transportation pass at no cost, based on the city from which they commute. No additional benefits are currently offered for interns or co-ops.