Senior Technician (Req#1350)

ePlus is a technology solutions provider where the team is passionate, skilled, and driven to deliver impactful results. We value collaboration, innovation, and a culture that fosters respect and work-life balance.

About the role

As a Senior Technician, you will provide basic tech support and troubleshooting for various computer and networking hardware and software, serving customers to ePlus’ standards while working toward industry-specific entry-level certifications.

Responsibilities

• Basic hardware configuration of servers, desktops, laptops, routers, switches, and operating systems
• Perform basic troubleshooting and repairs; escalate to engineers as appropriate
• Provide deployment and racking of hardware components both desk-side and in a data center environment
• Serve customer IT needs with professionalism and excellent communication
• Work toward achieving industry-specific entry-level certifications (e.g., CCNA, MCSE, Network+, Security+)

Requirements

• High School Diploma required; technical school or college preferred
• 2 to 3 years of experience in an IT profession
• A+ certification
• Good understanding of network/data center environments
• Basic troubleshooting and repair skills
• Excellent customer service skills on phone and in person
• Professional demeanor and strong communication skills
• Able to develop solutions quickly in a fast-paced environment

Pay

The initial base salary range for this position is $50,000 to $60,000 annually. The final base salary will be determined by factors such as job-related knowledge, experience, skills, certifications, and geographic location. Additional compensation may include commissions and discretionary bonuses.

Benefits

• Full range of medical, financial, and other benefits
• 401(k) eligibility
• Employee stock purchase program
• Paid time off (vacation, sick time, personal leave)

Schedule

This is a full-time, at-will position. Availability to meet customer IT needs is required.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations will be provided in accordance with relevant laws.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity.
• Teamwork and employee participation: Collaboration thrives through diverse perspectives, both within our teams and with our customers.
• Work/life balance: We support employees’ varying needs to maintain a healthy balance.
• Embracing communities: We actively support the communities that nurture us.

Commitment to Diversity, Inclusion and Belonging

ePlus is an equal opportunity employer dedicated to fostering a culture that values diversity, enables inclusion, and ensures employees feel comfortable bringing their full, unique selves to work.