Aetna Onsite Nurse Liaison - City of Orlando - RN

Aetna Onsite Nurse Liaison role supporting the health and wellbeing of City of Orlando employees. This full-time, client-based position is primarily located at City Hall, 400 South Orange Avenue, Orlando, FL 32801, with regular visits to City worksites.

About the role

Join Aetna in a meaningful onsite role where you will bring clinical expertise, strong communication skills, and a service-focused approach to help employees understand their health benefits, connect with programs and resources, and take practical steps toward better health. The role is designed for someone who enjoys being present, visible, and accessible, with a mobile onsite schedule balancing worksite visits, City Hall appointments, employee drop-ins, documentation, meetings, and follow-up support. Approximately 15-25% of the workday may involve local travel between City worksites.

Responsibilities

• Build trusted, professional relationships with City of Orlando employees, HR Benefits contacts, Aetna partners, and wellness stakeholders by providing approachable and responsive onsite support.
• Provide one-on-one education and navigation support to help employees better understand their benefits, medical and pharmacy cost share, claims, prior authorization, preventive care, clinical programs, EAP, and other available resources.
• Use available data and population health insights to conduct proactive outreach related to high-risk scores, frequent or inappropriate emergency room utilization, catastrophic cases, diabetes support, preventive screenings, and other targeted wellness priorities.
• Visit City worksites to provide health education, blood pressure screenings, preventive screening reminders, and benefit navigation for employees who may not be able to visit City Hall during standard office hours.
• Primarily support City of Orlando employees, with occasional support for family members and rare support for retirees, as appropriate to the role and available programs.
• Connect employees to the right support at the right time through warm transfers and referrals to Aetna care management, social workers, nutritionists, behavioral health resources, clinical programs, community resources, and other appropriate channels.
• Support City wellness initiatives, including Wellness Wednesday communications, new hire orientations, monthly and quarterly touchpoints, health observance activities, and larger annual initiatives such as mammography, colorectal cancer screening, site-of-care education, and utilization-focused campaigns.
• Maintain timely documentation, follow-up, appointment support, and reporting activities to keep outreach, onsite visits, and wellness program support organized and effective.
• Review utilization patterns, top clinical conditions, screening opportunities, and engagement trends to help shape practical recommendations for future wellness solutions and employee education strategies.
• Represent the Aetna and City of Orlando wellness partnership with professionalism, confidentiality, service orientation, and a commitment to a positive employee experience.

Requirements

• Registered Nurse with an active, unrestricted Florida RN license.
• 5-7 years of relevant work experience.
• 3+ years of clinical practice experience as an RN.
• Ability to work onsite Monday through Friday during core business hours, with flexibility for occasional early-morning worksite visits, extended-day support, and special events with advance notice.
• Ability and willingness to travel locally between City of Orlando worksites as part of the regular onsite schedule.
• Strong communication, relationship-building, organization, documentation, and follow-up skills.
• Comfort supporting employees in individual and group settings, including frontline teams, field-based employees, HR partners, internal stakeholders, and leaders.
• Experience in case management, care coordination, population health, employee or occupational health, or employer-based wellness, with the ability to educate employees on preventive care, chronic condition support, benefit navigation, and appropriate site-of-care decisions.

Qualifications

• Bachelor's degree preferred or specialized training/relevant professional qualification.
• Certified Case Manager (CCM) certification preferred.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Schedule

• Full-time, 40 hours per week.
• Primarily Monday through Friday during core business hours, with flexibility for occasional early-morning, extended-day, or special event support.