Advisory Services Sr. Consultant - Epic Ambulatory - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

Optum's EHR Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• Provide subject matter expertise in Epic Ambulatory, including system design, build, testing, and implementation
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
• Maintain system documentation, including design specifications and build records
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
• Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development
• Collaborate with training teams to develop and maintain application-specific training materials
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
• Ensure compliance with organizational standards for system configuration and change control
• Build and maintain strong relationships with end users, stakeholders, and business partners
• Facilitate communication across teams from requirements gathering through implementation
• Troubleshoot and resolve application issues, escalating complex problems as appropriate
• Maintain deep knowledge of Epic functionality and operational workflows

Requirements

• Active Epic certification in Ambulatory and at least one additional application
• 3+ years of experience with Epic implementation and/or support
• Proven to participate in on-call after hours rotation. Estimated to occur for 1 week every 2-3 months (after hours and weekend on call periods)
• Proven to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
• Must be able/willing to travel approximately 25% of the time as business needs dictate

Preferred Qualifications

• 5+ years of experience with Epic implementation and/or support
• Additional Epic certifications in clinical applications including: Care Everywhere, EpicCare Link, ClinDoc
• Team management and mentoring experience, both formal and informal
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration
• Experience in department build and implementation of Community Connect locations
• Proficiency with Excel, Visio, PowerPoint and SharePoint

Skills

• Time Management & Prioritization: Demonstrates exceptional time management, organizational, and prioritization skills, with a proven ability to manage multiple concurrent responsibilities in fast-paced, dynamic environments
• Epic EMR Expertise: Possesses in-depth knowledge of Epic systems, including comprehensive experience across the full implementation lifecycle of Epic's suite of applications
• Collaborative Leadership: Exhibits a consultative and collaborative leadership style, with a strong track record of aligning cross-functional teams and driving results through shared goals and strategic execution
• Relationship Building & Team Motivation: Effectively cultivates and maintains strong internal relationships, inspiring and motivating team members through consultative engagement and influential communication
• Strategic Influence & Cross-Functional Collaboration: Demonstrates the ability to build strategic partnerships and influence stakeholders across organizational boundaries. Collaborates across teams, departments, and business units to drive solution standardization, promote reusability, and address complex business challenges

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.