Advisory Services Sr Consultant - Epic MyChart - Remote

Primary Responsibilities

• Provide subject matter expertise in Epic MyChart, including system design, building, testing, and implementation
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
• Maintain system documentation, including design specifications and build records
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
• Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development
• Collaborate with training teams to develop and maintain application-specific training materials
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
• Ensure compliance with organizational standards for system configuration and change control
• Build and maintain solid relationships with end users, stakeholders, and business partners
• Facilitate communication across teams from requirements gathering through implementation
• Troubleshoot and resolve application issues, escalating complex problems as appropriate
• Maintain deep knowledge of Epic functionality and operational workflows

Key Competencies

• Time Management & Prioritization. Demonstrates exceptional time management, organizational, and prioritization skills, with a proven ability to manage multiple concurrent responsibilities in fast-paced, dynamic environments
• Epic EMR Expertise. Possesses in-depth knowledge of Epic systems, including comprehensive experience across the full implementation life cycle of Epic's suite of applications
• Collaborative Leadership. Exhibits a consultative and collaborative leadership style, with a solid track record of aligning cross-functional teams and driving results through shared goals and strategic execution
• Relationship Building & Team Motivation. Effectively cultivates and maintains solid internal relationships, inspiring and motivating team members through consultative engagement and influential communication
• Strategic Influence & Cross-Functional Collaboration. Demonstrates the ability to build strategic partnerships and influence stakeholders across organizational boundaries. Collaborates across teams, departments, and business units to drive solution standardization, promote reusability, and address complex business challenges

Required Qualifications

• Active Epic certification in MyChart and at least one additional application
• 3+ years of experience with Epic implementation and/or support
• Ability to participate in on-call after hours rotation. Estimated to occur for 1 week every 2-3 months (after hours and weekend on call periods)
• Ability to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
• Willing/able to travel approximately 25% of the time as business needs dictate

Preferred Qualifications

• Additional Epic certifications in adjacent Epic modules (ex: Ambulatory, Cadence, etc.)
• 5+ years of experience with Epic implementation and/or support
• Experience maintaining MyChart server configuration
• Experience in department build and implementation of Community Connect locations
• Team management and mentoring experience, both formal and informal
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Benefits

We’re honored to be recognized for our exceptional work culture

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.