Advisory Services Sr. Consultant - Epic Healthy Planet - Remote

About the role

Optum's EHR Services practice is part of Optum Insight's Advisory and Implementations business unit. Our team of 600+ professionals works to improve healthcare delivery through technology, focusing on EHR and integrated applications.

Responsibilities

• Provide subject matter expertise in Epic Healthy Planet, including system design, build, testing, and implementation.
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.
• Maintain system documentation, including design specifications and build records.
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.
• Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows.
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development.
• Collaborate with training teams to develop and maintain application-specific training materials.
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.
• Ensure compliance with organizational standards for system configuration and change control.
• Build and maintain strong relationships with end users, stakeholders, and business partners.
• Facilitate communication across teams from requirements gathering through implementation.
• Troubleshoot and resolve application issues, escalating complex problems as appropriate.
• Maintain deep knowledge of Epic functionality and operational workflows.

Requirements

• Active Epic certification in Healthy Planet and at least one additional application (e.g., Preferred applications: Ambulatory, Care Everywhere, EpicCare Link or MyChart).
• 5+ years of experience in the healthcare industry.
• 4+ years of experience with Epic implementation and/or support.
• 3+ years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
• Willing/able to travel approximately 25% of the time as business needs dictate.

Qualifications

• Team management and mentoring experience, both formal and informal.
• Experience in department build and implementation of Community Connect locations.
• Experience with Refuel implementations.
• Proficiency with Excel, Visio, PowerPoint and SharePoint.
• Prioritized ability to manage multiple concurrent responsibilities in fast-paced, dynamic environments.
• Deep knowledge of Epic systems, including comprehensive experience across the full implementation life cycle of Epic's suite of applications.
• Consultative and collaborative leadership style, with a strong track record of aligning cross-functional teams and driving results through shared goals and strategic execution.
• Effectively cultivates and maintains strong internal relationships, inspiring and motivating team members through consultative engagement and influential communication.
• Demonstrated ability to build strategic partnerships and influence stakeholders across organizational boundaries. Collaborates across teams, departments, and business units to drive solution standardization, promote reusability, and address complex business challenges.

Skills

• Time Management & Prioritization.
• Epic EMR Expertise.
• Collaborative Leadership.
• Relationship Building & Team Motivation.
• Strategic Influence & Cross-Functional Collaboration.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

Pay

The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.