Adventureland Park - Security Screener

Responsibilities

Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park.

Maintain a courteous and professional demeanor while interacting with guests during the screening process.

Monitor and report any suspicious activity or security breaches to the appropriate authorities.

Aid in emergency situations by following established protocols and providing clear instructions to guests and staff.

Resolve any guest concerns or issues related to security in a calm and efficient manner.

Collaborate with other security team members to ensure a coordinated and effective response to incidents.

Maintain accurate records of incidents, security checks, and any items confiscated during the screening process.

Prepare detailed reports as required by park management.

Work closely with other security personnel and other park team members to ensure a safe and enjoyable environment for all guests.

Participate in regular training sessions to stay current on security protocols and procedures.

Provide excellent customer service by assisting guests with directions, information, and any other needs they may have.

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation to and from your scheduled shift.
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations.
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner.
• Proficiency in operating a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices.
• Ability to professionally and calmly deal with stressful and/or tense situations.
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Frequent stooping, twisting, kneeling, bending, squatting, or reaching above shoulders.
• Walking, standing, or running on uphill, downhill, or uneven surfaces.
• Carrying, pushing, pulling, lifting, and holding objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away.

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions.
• Susceptible to a variety of stressful emergency situations involving people or property.
• Frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.