Adventureland Park - Security Dispatcher - Workamper

Roles & Responsibilities

• Operates a radio console and paging system, receives and transmits radio messages, broadcasts pertinent information as required.
• Receives and transmits park transmissions via Two-Way Radios.
• Operates a telephone console, receives and relays messages, directs requests for assistance for security, law enforcement, and EMS to the appropriate agency, prioritizes calls for service and dispatches in an appropriate order.
• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
• Inputs data into the computerized dispatching system to produce information for mandated and management reports, enters information into the computer, performs tests of emergency communications equipment.
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
• Follows standard operating procedures for the park location, as well as Parques Reunidos/Palace Entertainment.
• All other duties assigned by leadership.

Emergency Services

• Contact local law enforcement personnel when circumstances warrant.
• Report and dispatch on security incidents and threats.
• Oversees and reports on security surveillance.
• Maintains and reviews security records periodically, report on trends, anomalies, and concerns.
• Maintains accurate and professional communications with emergency responders during emergencies.
• Absorbs and reports on security incidents and threats.
• Assists with developing incident reports for emergencies.

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to address multiple tasks and priorities in a fast-paced environment.
• Ability to effectively and accurately communicate with external first responders and emergency personnel.
• Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers.
• Excellent observation, interviewing, listening, and note-taking skills.
• Ability to safeguard confidential park information.
• Willingness to learn and comprehend state and local laws related to civil and criminal procedures.
• Able to remain alert and vigilant.
• Proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook.
• Effective interpersonal skills needed to tactfully deal with other people (both public and hosts) and handle tense situations in a calm and professional manner.
• Able to read and comprehend fine print on documents and computerized screens.
• Able to understand and carry out verbal and written instructions.
• Strong attention to detail needed for accurate data entry, report writing, and verbal communication.

Physical Requirements

• Ability to remain sedentary for extended periods of time throughout the entirety of the shift.
• Frequent sedentary motion, while sitting and utilizing computer, cameras, or communication equipment.
• Occasional stoop, twist, kneel, bend, squat, or reach above shoulders.
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• See details of objects that are more than a few feet away.
• Subject to constant repetitive motion.
• Subject to frequent interruptions and requests that may require reprioritization of activities.
• Working at Adventureland is about making people happy!