Dispatcher / Trip Coordinator

About the role

Zūm Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market—the largest segment of the mass mobility industry—Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities

• Daily Operations & Route Management
  • Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities.
    • Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments.
  • Cook up a plan for vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.
• Communication & Emergency Response
  • Respond to emergency calls and coordinate the emergency response network.
    • Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally.
  • Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately.
• Compliance & Administrative Operations
  • Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements.
    • Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
  • Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

Requirements

• Basic Qualifications:
  • A high school diploma or equivalent.
  • Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.).
  • Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments).
• Preferred Qualifications:
  • A background in a leadership, supervisory, or management capacity within fast-paced operational environments.
  • Previous school busing or transportation experience, either as a driver or dispatcher is a plus.
  • Knowledge of state DOT/DMV safety rules and company compliance expectations.
  • Excellent oral and written communication skills with strong interpersonal abilities.
  • Experience working in a union environment.
  • Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable.
  • Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

Pay

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.

Benefits

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Equal Employment Opportunity

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.