advanced systems analyst- Microsoft 365 (Nashville, TN)

About the role

As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Requirements

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

Qualifications

• 10+ years of relevant experience, including leading complex initiatives and multiple tracks of work.
• Experience driving process re-engineering/Lean improvements and user-centric design practices.
• Experience leading data conversion and advanced query/reporting for operational insights.
• Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in collaboration platform administration and governance.
• Experience with data conversion and advanced reporting.
• Strong organizational and prioritization skills.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, basic and supplemental life insurance, disability, paid parental leave, family expansion reimbursement, vacation, sick time, eight paid holidays, and two personal days per year. Additionally, we provide access to the Starbucks College Achievement Plan, financial well-being tools, and educational opportunities.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

Join us and inspire with every cup. We are onsite four days a week.