advanced systems analyst- Workforce Management (Nashville, TN)

About the role

Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Requirements

• Bachelor’s degree in Applied Computer Science, Computer Applications, Engineering, Information Technology, or a related field, plus 7+ years of post-bachelor’s and progressive experience in a related systems analyst role.
• Minimum of 2 years of experience in a Workforce Management solution (i.e UKG, Ceridian, Kronos, Blue Yonder WFM, etc.). - UKG Preferred
• Minimum of 2 years of experience in central operations and/or Human Capital/Workforce management.
• Hands-on system configuration experience in support of solution delivery initiatives within a WFM application.

Qualifications

• Required knowledge of SQL and one or more of these DB’s - Oracle, MySQL, Teradata etc.
• Adept at queries, report writing and presenting findings.
• Experience in data analysis using open-source solutions such as: Spark, data bricks, Elastic Search is a plus.
• Experience in building Insights from data - associations among data, business rules/logics, data flows, data usages is a plus.

Skills

• User-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions.
• Excellent verbal and written communication and persuasion skills.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Schedule

Join us and inspire with every cup. We are onsite four days a week.