advanced systems analyst- SuccessFactors (Nashville, TN)

About the role

As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Requirements

• Deep understanding of global HR processes, including Position Management, Time Management, and global localization.
• Working knowledge of SDLC, Agile/Scrum, and service-oriented architecture (SOA) concepts.

Qualifications

• 7–10+ years of relevant experience in systems analysis, solution design, and IT operations.
• Leading complex initiatives and multiple tracks of work in Success Factors or SAP HCM.
• Executive presence with strong stakeholder management, communication, and team leadership skills to guide clients and internal delivery team.
• Experience driving process re-engineering/Lean improvements and user-centric design practices.
• Experience leading data conversion and advanced query/reporting for operational insights, knowledge of ABAP is preferred.
• Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups.
• Certification in SAP Success Factors modules like EC, ECP, Compensation, Onboarding and Recruiting is preferred.
• Experience/exposure to SAP CPI and SAP BTP.
• Proven expertise in Employee Central (configuration, workflows, business rules, data models, and permissions).

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, basic and supplemental life insurance, disability, paid parental leave, family expansion reimbursement, vacation, sick time, eight paid holidays, and two personal days per year. Additionally, we offer a 401(k) retirement plan with employer match, a discounted company stock program, Starbucks equity program, incentivized emergency savings, and financial well-being tools. Eligible partners can participate in the Starbucks College Achievement Plan for up to 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program. We also provide access to backup care and DACA reimbursement. For additional information, visit starbucksbenefits.com.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

We are onsite four days a week. Join us and inspire with every cup.