advanced systems analyst (Nashville, TN)

About the role

As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Requirements

• 7–10+ years of relevant experience in systems analysis, solution design, and IT operations.
• Strong capability in requirements analysis, solution design, and configuration/integration points for relevant applications/platforms.
• Working knowledge of SDLC, Agile/Scrum, and service-oriented architecture (SOA) concepts.

Preferred Qualifications

• 10+ years of relevant experience, including leading complex initiatives and multiple tracks of work.
• Experience driving process re-engineering/Lean improvements and user-centric design practices.
• Experience leading data conversion and advanced query/reporting for operational insights.
• Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners also have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Additionally, Starbucks offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.