advanced systems analyst- Operational Data (Nashville, TN)
Starbucks · Nashville, TN · 1 mo ago
On-siteEngineeringFull-time
We need to output HTML fragment with sections: About the role? The job summary is given. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Include only sections with real specific content.
We need to preserve all substantive info, remove boilerplate like EEO, navigation, cookie, etc. Also remove application instructions like "Apply today!" and "Join us and inspire with every cup." Also remove "Starbucks Coffee Company is an equal opportunity employer..." etc.
We need to include sections: About the role (maybe from Job Summary). Responsibilities (Key Responsibilities). Requirements (Basic Qualifications). Qualifications (Preferred Qualifications). Skills (Technical Skills maybe). Benefits (the benefits paragraph). Pay (there is a paragraph about base pay). Schedule (there is a sentence about onsite four days a week). Also maybe include "Job Summary" as About the role.
We must not repeat job title as heading. So no heading for "Operations Data- Systems Analyst". Use headings only for sections.
We must not include placeholders like "commensurate with experience". The pay paragraph says: "The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate." That's substantive, not placeholder. So include Pay section.
Schedule: "We believe we do our best work when we're together, which is why we're onsite four days a week." That's schedule info.
Benefits: long paragraph about benefits.
We need to use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Include only sections with real specific content.
We need to preserve all substantive info, remove boilerplate like EEO, navigation, cookie, etc. Also remove application instructions like "Apply today!" and "Join us and inspire with every cup." Also remove "Starbucks Coffee Company is an equal opportunity employer..." etc.
We need to include sections: About the role (maybe from Job Summary). Responsibilities (Key Responsibilities). Requirements (Basic Qualifications). Qualifications (Preferred Qualifications). Skills (Technical Skills maybe). Benefits (the benefits paragraph). Pay (there is a paragraph about base pay). Schedule (there is a sentence about onsite four days a week). Also maybe include "Job Summary" as About the role.
We must not repeat job title as heading. So no heading for "Operations Data- Systems Analyst". Use headings only for sections.
We must not include placeholders like "commensurate with experience". The pay paragraph says: "The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate." That's substantive, not placeholder. So include Pay section.
Schedule: "We believe we do our best work when we're together, which is why we're onsite four days a week." That's schedule info.
Benefits: long paragraph about benefits.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities, we have bullet points? The responsibilities are given as paragraphs with bold headings? Actually they are sections: Operational Analytics & Intelligence, AI-Powered Analytics, Reporting & Visualization, Data Management & Governance, Strategic Business Partnership. Each has sentences. We can turn each bullet into
- . Probably we should create a
with each responsibility as - . Similarly for Basic Qualifications: list of items. Preferred Qualifications: list. Skills: list. Benefits: list? The benefits paragraph is prose but contains many items; we could make a list of benefits items. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert those sections into lists.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can rephrase into list items while preserving meaning. Must not lose detail.
Let's extract content.
Job Summary paragraph: "The Dynamic Operations Data Analyst is responsible for transforming complex operational data into actionable business intelligence that improves service performance, operational efficiency, partner experience, and customer outcomes. This role serves as a strategic analytics partner across Service Desk, Major Incident Response (MIR), Change Management, Problem Management, Asset Management, Service Resilience, Infrastructure, retail customers and business leaders, and beyond. This position combines deep operational knowledge with advanced analytics capabilities, leveraging AI, automation, and modern business intelligence platforms to identify trends, predict risks, optimize resources, and drive data-driven decision making. The analyst develops executive-level insights, operational dashboards, predictive models, and AI-powered reporting solutions that support enterprise technology operations and strategic business objectives."
We'll put that in
under About the role.
Responsibilities: There are headings with content.
- Operational Analytics & Intelligence: "Analyze large operational datasets to identify trends, patterns, risks, and opportunities for improvement.Develop operational KPIs, SLAs, XLAs, workforce productivity metrics, and executive scorecards, and actionable insights.Create predictive analytics models to identify emerging operational risks and performance degradation."
We need to split into separate items? Could be one
- containing all sentences. Probably okay.
- AI-Powered Analytics: "Leverage AI and machine learning techniques to improve service operations and business outcomes, including AI effectiveness and performance metrics.Develop and maintain AI-assisted reporting and analytical solutions.Partner with operational teams to identify opportunities for Predictive incident detection, Knowledge optimization, Automation opportunities, Workforce forecasting, Asset lifecycle intelligence, Contact reduction initiatives"
- Reporting & Visualization: "Design, build, and maintain enterprise reporting solutions and executive dashboards utilizing existing platform such as Power BI, Tableau, Databricks, ServiceNow, and others.Create and standardize reporting and intuitive visualizations that translate technical and operational complexity into executive-level business insights."
- Data Management & Governance: "Collect, transform, validate, and maintain operational data from multiple enterprise sources, ensuring data accuracy, consistency, and integrity (governance).Develop reusable data models, semantic layers, and reporting frameworks."
- Strategic Business Partnership: "Partner with technology leaders, operations managers, service owners, and business stakeholders to identify analytical requirements.Translate business questions into analytical solutions, present findings and recommendations to a broad range of audiences.Support operational reviews, quarterly business reviews, and strategic planning initiatives."
We'll make each as
- .
Basic Qualifications: list items:
- Bachelor's degree in Information Systems, Computer Science, Analytics, Business, Statistics, Mathematics, or related field, or equivalent professional experience.
- 5+ years experience in data analytics, business intelligence, or operational analytics.
- 5+ years experience working directly in enterprise-grade data, service management, service desk, and operational/transactional databases
- 3+ years experience supporting technology operations or IT service management organizations.
- Advanced analytical and problem-solving capabilities.
Preferred Qualifications: there are subheadings: IT Operations Experience, Technical Skills, Analytics Expertise. We could treat each as a list item with sub-items? Might be better to flatten: list each bullet.
IT Operations Experience: "Demonstrated understanding of Service Desk Operations, Major Incident Management, Change Management, Problem Management, Asset Management, Service Configuration Management, Infrastructure Operations, Network Operations, Disaster Recovery and Service Resilience"
Technical Skills: "Advanced proficiency with: data and analytics platforms, modeling, and visualization tools Working knowledge of ServiceNow, AWS, Data Dog, Data Bricks, API-based data integrations, AI and machine learning concepts"
Analytics Expertise: "Predictive Analytics, Operational Intelligence, Workforce Analytics, Capacity Planning, Performance Analytics, KPI Development, Executive Reporting, Statistical Modeling, Business Intelligence Architecture"
We'll make each as
- .
Skills: maybe we combine Technical Skills as Skills section. But we already have Technical Skills under Preferred Qualifications. The instruction says use Skills section for skills. Could create Skills section with the technical skills list. But we already have Technical Skills as part of Preferred Qualifications. To avoid duplication, we could move Technical Skills to Skills section, and keep IT Operations Experience and Analytics Expertise under Preferred Qualifications. However the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have Qualifications (maybe Preferred Qualifications) and Skills separate. Let's interpret: Basic Qualifications -> Requirements? Actually they said Requirements heading. So we can put Basic Qualifications under Requirements heading. And Preferred Qualifications under Qualifications heading. Skills heading for technical skills.
Thus:
- About the role
Job summary paragraph.
- Responsibilities
- ... each responsibility.
- Requirements
- ... basic qualifications.
- Qualifications
- ... preferred qualifications (IT Operations Experience, Analytics Expertise).
- Skills
- ... technical skills.
- Benefits
- ... benefits items.
- Pay
... pay paragraph.
- Schedule
... schedule sentence.
Now we need to extract benefits list items from the paragraph.
Benefits paragraph: "As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above."
We need to preserve all substantive info. We can break into list items each covering a benefit category. But must not lose details like the vacation accrual specifics. We'll create list items:
- Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits for you and your family.
- Short-term and long-term disability.
- Paid parental leave.
- Family expansion reimbursement.
- Paid vacation from date of hire* (with accrual details: sick time accrued at 1 hour for every 25 hours worked, eight paid holidays, two personal days per year).
- 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.).
- Starbucks equity program (Bean Stock).
- Incentivized emergency savings.
- Financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources.
- Access to other educational opportunities.
- Backup care.
- DACA reimbursement.
- Compliance with applicable state and local laws regarding employee leave benefits (e.g., Colorado Healthy Families and Workplaces Act).
- Vacation accrual specifics: In CA, CO, IL, LA, ME, MA, NE, ND or RI: up to 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for director or above; other states: 120 hours annually for below director, 200 hours annually for director or above.
We need to keep the asterisk note? It says "paid vacation from date of hire*". We'll keep as is.
Now Pay paragraph: "The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to
- with each responsibility as
- . Similarly for Basic Qualifications: list of items. Preferred Qualifications: list. Skills: list. Benefits: list? The benefits paragraph is prose but contains many items; we could make a list of benefits items. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert those sections into lists.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can rephrase into list items while preserving meaning. Must not lose detail.
Let's extract content.
Job Summary paragraph: "The Dynamic Operations Data Analyst is responsible for transforming complex operational data into actionable business intelligence that improves service performance, operational efficiency, partner experience, and customer outcomes. This role serves as a strategic analytics partner across Service Desk, Major Incident Response (MIR), Change Management, Problem Management, Asset Management, Service Resilience, Infrastructure, retail customers and business leaders, and beyond. This position combines deep operational knowledge with advanced analytics capabilities, leveraging AI, automation, and modern business intelligence platforms to identify trends, predict risks, optimize resources, and drive data-driven decision making. The analyst develops executive-level insights, operational dashboards, predictive models, and AI-powered reporting solutions that support enterprise technology operations and strategic business objectives."
We'll put that in
under About the role. Responsibilities: There are headings with content. - Operational Analytics & Intelligence: "Analyze large operational datasets to identify trends, patterns, risks, and opportunities for improvement.Develop operational KPIs, SLAs, XLAs, workforce productivity metrics, and executive scorecards, and actionable insights.Create predictive analytics models to identify emerging operational risks and performance degradation." We need to split into separate items? Could be one
- containing all sentences. Probably okay. - AI-Powered Analytics: "Leverage AI and machine learning techniques to improve service operations and business outcomes, including AI effectiveness and performance metrics.Develop and maintain AI-assisted reporting and analytical solutions.Partner with operational teams to identify opportunities for Predictive incident detection, Knowledge optimization, Automation opportunities, Workforce forecasting, Asset lifecycle intelligence, Contact reduction initiatives" - Reporting & Visualization: "Design, build, and maintain enterprise reporting solutions and executive dashboards utilizing existing platform such as Power BI, Tableau, Databricks, ServiceNow, and others.Create and standardize reporting and intuitive visualizations that translate technical and operational complexity into executive-level business insights." - Data Management & Governance: "Collect, transform, validate, and maintain operational data from multiple enterprise sources, ensuring data accuracy, consistency, and integrity (governance).Develop reusable data models, semantic layers, and reporting frameworks." - Strategic Business Partnership: "Partner with technology leaders, operations managers, service owners, and business stakeholders to identify analytical requirements.Translate business questions into analytical solutions, present findings and recommendations to a broad range of audiences.Support operational reviews, quarterly business reviews, and strategic planning initiatives." We'll make each as
- . Basic Qualifications: list items: - Bachelor's degree in Information Systems, Computer Science, Analytics, Business, Statistics, Mathematics, or related field, or equivalent professional experience. - 5+ years experience in data analytics, business intelligence, or operational analytics. - 5+ years experience working directly in enterprise-grade data, service management, service desk, and operational/transactional databases - 3+ years experience supporting technology operations or IT service management organizations. - Advanced analytical and problem-solving capabilities. Preferred Qualifications: there are subheadings: IT Operations Experience, Technical Skills, Analytics Expertise. We could treat each as a list item with sub-items? Might be better to flatten: list each bullet. IT Operations Experience: "Demonstrated understanding of Service Desk Operations, Major Incident Management, Change Management, Problem Management, Asset Management, Service Configuration Management, Infrastructure Operations, Network Operations, Disaster Recovery and Service Resilience" Technical Skills: "Advanced proficiency with: data and analytics platforms, modeling, and visualization tools Working knowledge of ServiceNow, AWS, Data Dog, Data Bricks, API-based data integrations, AI and machine learning concepts" Analytics Expertise: "Predictive Analytics, Operational Intelligence, Workforce Analytics, Capacity Planning, Performance Analytics, KPI Development, Executive Reporting, Statistical Modeling, Business Intelligence Architecture" We'll make each as
- .
Skills: maybe we combine Technical Skills as Skills section. But we already have Technical Skills under Preferred Qualifications. The instruction says use Skills section for skills. Could create Skills section with the technical skills list. But we already have Technical Skills as part of Preferred Qualifications. To avoid duplication, we could move Technical Skills to Skills section, and keep IT Operations Experience and Analytics Expertise under Preferred Qualifications. However the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have Qualifications (maybe Preferred Qualifications) and Skills separate. Let's interpret: Basic Qualifications -> Requirements? Actually they said Requirements heading. So we can put Basic Qualifications under Requirements heading. And Preferred Qualifications under Qualifications heading. Skills heading for technical skills. Thus: -
About the role
Job summary paragraph.
-Responsibilities
- ... each responsibility.
Requirements
- ... basic qualifications.
Qualifications
- ... preferred qualifications (IT Operations Experience, Analytics Expertise).
Skills
- ... technical skills.
Benefits
- ... benefits items.
Pay
... pay paragraph.
-Schedule
... schedule sentence.
Now we need to extract benefits list items from the paragraph. Benefits paragraph: "As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above." We need to preserve all substantive info. We can break into list items each covering a benefit category. But must not lose details like the vacation accrual specifics. We'll create list items: - Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits for you and your family. - Short-term and long-term disability. - Paid parental leave. - Family expansion reimbursement. - Paid vacation from date of hire* (with accrual details: sick time accrued at 1 hour for every 25 hours worked, eight paid holidays, two personal days per year). - 401(k) retirement plan with employer match. - Discounted company stock program (S.I.P.). - Starbucks equity program (Bean Stock). - Incentivized emergency savings. - Financial well-being tools. - 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan. - Student loan management resources. - Access to other educational opportunities. - Backup care. - DACA reimbursement. - Compliance with applicable state and local laws regarding employee leave benefits (e.g., Colorado Healthy Families and Workplaces Act). - Vacation accrual specifics: In CA, CO, IL, LA, ME, MA, NE, ND or RI: up to 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for director or above; other states: 120 hours annually for below director, 200 hours annually for director or above. We need to keep the asterisk note? It says "paid vacation from date of hire*". We'll keep as is. Now Pay paragraph: "The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to
- for any list of duties/requirements/benefits. So we should convert those sections into lists.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can rephrase into list items while preserving meaning. Must not lose detail.
Let's extract content.
Job Summary paragraph: "The Dynamic Operations Data Analyst is responsible for transforming complex operational data into actionable business intelligence that improves service performance, operational efficiency, partner experience, and customer outcomes. This role serves as a strategic analytics partner across Service Desk, Major Incident Response (MIR), Change Management, Problem Management, Asset Management, Service Resilience, Infrastructure, retail customers and business leaders, and beyond. This position combines deep operational knowledge with advanced analytics capabilities, leveraging AI, automation, and modern business intelligence platforms to identify trends, predict risks, optimize resources, and drive data-driven decision making. The analyst develops executive-level insights, operational dashboards, predictive models, and AI-powered reporting solutions that support enterprise technology operations and strategic business objectives."
We'll put that in