Advanced Electrical Systems - Field Service Engineer

Join the Carolina Cat team as a family-owned company under our third generation of leadership. We have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company.

About the role

Carolina Cat’s Advanced Electrical Services (AES) team is growing, and we are seeking experienced Field Service Engineers to help serve our customers. We service and support many different industries by performing inspections, modifications, and repairs on low and medium voltage electrical systems.

Responsibilities

• Electrical field service activities, including technical assistance, preventive maintenance, modifications, repair, and systems checkout of new and existing installations.
• Troubleshooting and operation of programmable logic controllers (PLCs).
• Network communications and diagnostics (a plus).
• DC/AC voltage circuit theory and practical troubleshooting skills.
• Reading schematics and blueprints for power control, automation, and providing customer technical support.
• Troubleshooting of various diesel isochronous governing and load-sharing systems controlling 480VAC/12.47KVAC, engine-generators, and circuit breakers.
• Troubleshooting operational failures of permanent magnet and self-excited generator sets (13kW to 4MW plus), generator control panels, station batteries, battery chargers, and associated equipment.
• Installing, servicing, repairing, and performing maintenance routines on multiple OEM generators, UPS, utility/emergency switchgear, automatic transfer switches, and other power system products. This could include first-time (start-up) installations and coordinating with other systems being installed, such as multiple generator sets and paralleling switchgear, to ensure all related equipment works together properly as a system.
• Inspections, testing, and repair on low and medium voltage power control systems and distribution switchboards.
• Clearly and concisely documenting all work and repairs completed on the appropriate service reports in a timely manner.
• Applying a working knowledge of OSHA safety rules, laws, and regulations concerning electrical and technical functions of various components and tooling procedures and capabilities.
• Operating a company-issued service vehicle (requires a safe and clean driving record).
• Using industry tooling such as basic electrical-rated screwdrivers, electrical meters, wrenches, sockets, etc., for daily job assignments.
• Other duties as assigned.

Requirements

• High school diploma required; 2-year AAS or BAS degree in Electrical Engineering or Electrical Engineering Technology preferred.
• Minimum of 2-3 years’ experience in electrical power generation or related industry field service work.
• Customer-oriented, self-starter, and capable of maintaining focus while performing work in critical environments.
• Ability to provide customer service that exceeds customer expectations.
• Valid state driver’s license at all times and availability for emergency service calls during normal and after business hours.
• Strong verbal, written, and presentation abilities.
• Excellent teamwork and interpersonal skills.
• Intermediate to advanced computer skills (keyboarding, email, internet, database experience, Microsoft Office applications, Adobe PDF) for accurate service report writing.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl.
• Must frequently lift, carry, push, pull, and/or otherwise move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Must operate equipment in a safe manner.

Work Environment

• Depending on site location, may be exposed to moving mechanical parts and equipment.
• Occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions; and vibration.
• May occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock.
• The noise level in some work environments is occasionally loud.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation and sick time.
• 401(k) retirement plan.
• Opportunities for growth and advancement.