Admitting Representative

About the role

The essential functions of this position include, but are not limited to; registering all new patients, obtaining the necessary information from them upon arrival. Functioning as an operator for the entire hospital and as an answering service for physicians. Also performs general clerical duties.

Responsibilities

• Completes registration of incoming patients.
• Knows insurances and how they interact with one another; knows basic reimbursement and ability to explain it to the public.
• Performs duties of the physician answering service.
• Maintains appropriate files and records.
• Functions as the medical center operator.
• Performs general department clerical duties.
• Knows requirements for consent for treatment and knowledge of guardianship as well as Mental Health Consent.
• Ability to handle effectively multiple tasks simultaneously.
• Appropriately maintains department and physician on‑call schedule.
• Responds appropriately to alarms located at switchboard.
• Appropriately assigns beds and works closely with nursing and accurate census at any given time.
• Participates and attends meetings as required.
• Accurate and complete demographic information is obtained to ensure integrity of database.
• Acts as a patient advocate, crossing multi‑disciplinary lines to meet patient needs.
• Gives activity report to next shift of on‑call changes, situations in ER, House Manager, etc.
• Demonstrates competency in Infection Prevention and Control Practices and Policies.
• Other duties as assigned.

Requirements

• Education: High school diploma or GED equivalent.
• Experience: Knowledge of medical terminology preferred; experience with computers and insurance.
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
• Physical/mental requirements: exposure to stressful situations, including those involving public contact, as well as trauma, grief and death; able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position; able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description; overall vision and hearing is necessary with or without assisted device(s); frequently required to sit/stand/walk for long periods of time; may require frequent postural changes such as stooping, kneeling or crouching; some exposure to blood borne pathogens and other potentially infectious material; must follow MyMichigan Health bloodborne pathogen and TB testing as required; ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake; overall dexterity is required including handling, reaching, grasping,