Admitting Representative

The Admitting Representative welcomes patients into the care delivery setting, providing direction and assistance while ensuring customer satisfaction. This role initiates the administrative system for clinical care and financial documentation during registration, interviewing patients and families, collecting co‑pays or deposits, obtaining signatures on legal consents and insurance forms, and entering demographic and insurance information according to service provided, payer requirements, and hospital policy. The representative supports the practice with excellent customer service, professional communication, problem‑solving, and teamwork, and may float to the emergency room, multiple inpatient/outpatient locations, or the switchboard.

Pay

$23.61/hr – $32.83/hr

Schedule

Monday to Friday, 6:00 am – 2:30 pm

Responsibilities

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements, and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers patients according to physician’s orders.
• Maintains equipment and reports failures promptly to facilitate repairs.
• Attends department and other meetings.
• Collects co‑pay/deductible/deposit per EMTALA laws and organization policy and deposits funds in a timely manner.
• Scans insurance cards and picture IDs of each patient into the account.
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents (procedure manuals, reference books, user manuals, etc.) and knows how to look up policies online.
• Obtains all required patient information and enters accurate patient demographics.
• Distributes workers’ compensation documents as required by payers.
• Responds to customer needs in person and over the telephone in a courteous and constructive manner.
• Maintains integrity of the safe and its contents.
• Monitors alarms and reports them to engineering staff or pages overhead as necessary.
• Performs downtime procedures when needed.
• Acts as PBX operator (switchboard) as required.
• Arranges patient transportation as needed.
• Performs patient, visitor, and employee medical screening as needed.

Requirements

• Education: High school diploma or equivalent (preferred).
• Experience: Six (6) months of work experience in a medical office setting with high‑volume direct patient contact, or one (1) year of experience in a high‑volume direct public contact position.
• Preferred: Previous Electronic Medical Records (EMR) experience.
• Licenses/Certifications: Certified Healthcare Access Associate (CHAA) (preferred).

Skills

• Maintains competency in multiple work areas.
• Communicates effectively with pediatric, adolescent, adult, and geriatric customers based on principles of growth, development, and life stages.
• Basic computer keyboarding skills, typing 30‑45 wpm.
• Strong relationship‑building skills with patients, providers, staff, and management.
• Exceptional customer service, interpersonal, and patient‑advocacy skills.
• Strong written and verbal communication abilities.
• Ability to manage competing priorities and meet deadlines and urgent patient and organizational needs.
• Ability to work independently and serve as a positive, professional role model.
• Proven record of reliable attendance, punctuality, and successful performance.
• Ability to perform essential functions with or without accommodation.
• Flexibility to work every other weekend (for on‑call positions only).
• Preferred: Bilingual skills.