Admitting Representative

Responsibilities

• Welcome and correctly register patients.
• Direct patients and visitors to the correct locations.
• Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients. Uses available tools to verify patient identity.
• Gather all necessary insurance information including copies of insurance cards when needed.
• Promptly and courteously answer telephone, transferring calls appropriately, and returning messages when needed.
• Obtain MSP information to 100% compliance.
• Accesses insurance eligibility websites including Cerner's EEM Electronic Eligibility product to verify benefits and coverage. Able to assess co-pay and deductible amounts.
• Able to assess and obtain signatures for Medicare lab patients through ABN Assistant Software.
• Promptly register scheduled patients for different departments.
• Regularly inventory and order supplies when needed.
• Scan consents, physician orders and other appropriate documentation in Cerner.
• Completes Point of Service collections, posts payments and completes appropriate reconciliation.
• Applies necessary medical terminology skills and the ability to read and interpret clinical documentation such as physician orders.
• Staff cross train and are available to cover Outpatient Registration, Inpatient Registration, Emergency Room Registration and Switchboard Operator functions.

Qualifications

• High school diploma or GED is required.
• Certified Healthcare Access Associate (CHAA) certification preferred.
• One year experience working with insurance, registration and collections preferred.

Physical/Mental Requirements And Typical Working Conditions

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Frequent postural changes such as stooping, kneeling or crouching.
• Sedentary physical demand level: occasional lifting or carrying up to 10 lbs.