Admitting Representative

POSITION SUMMARY

Pay range: $23.61/hr - $32.83/hr
The Schedule For This Role Is As Follows: Sunday - OFF
Monday - OFF
Tuesday - OFF
Wednesday - OFF
Thursday - 1100-2130
Friday - 1100-2130
Saturday - 0700 - 1730

About the role

The Admitting Representative is a unique role that welcomes the patient into the care delivery setting, providing direction and assistance while ensuring customer satisfaction by offering solutions to patient/visitor concerns and demonstrating knowledge and skills necessary to communicate with diverse populations.

Responsibilities

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers according to physician’s orders.
• Maintains equipment and reports failure promptly to facilitate repairs.
• Attends department and other meetings.
• Collections co-pay/deductible/deposit per EMTALA laws & organization policy and drops off money on a timely manner.
• Scans insurance card(s) and picture ID of each patient into the account.
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc.) and knows how to look up a policy online.
• Asks patient for all information and keys accurate patient demographics.
• Distributes workers compensation documents as required by payers.
• Responds to customer needs in person and over the telephone in a courteous and constructive manner.
• Maintains integrity of the safe and its contents.
• Monitors alarms and reports alarm to engineering staff or pages overhead as necessary.
• Performs downtime procedures.
• Performs functions of PBX operator (switchboard) as needed.
• Arranges patient transportation as needed.
• Performs patient, visitor and employee medical screening as needed.

Job Specifications

• Education: Required N/A
  Preferred High school diploma or equivalent.
• Experience: Required Six (6) months of work experience in a medical office setting, including high volume direct patient contact, or one (1) year of work experience in a high-volume direct public contact position.
  Preferred Previous Electronic Medical Records (EMR) experience.
• Licenses, Certifications and/or Registrations: Certified Healthcare Access Associate (CHAA). Required

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.