Admitting Representative

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

Responsibilities

• Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.).
• Obtain all required admission/registration information to ensure an accurate medical record is created.
• Perform insurance verification and accurately code insurance to provide accurate billing information.
• Complete forms, applications and documents accurately and in a timely manner.
• Complete daily work queues, self-correct errors, participate in audits and performance improvement projects.
• Answer incoming calls to the hospital including internal calls and page emergency codes per Confluence Health code protocol.
• Maintain physician on-call schedule.
• May participate in providing Financial Counseling to self-pay and under insured patients.
• Demonstrate understanding of CCP and inform patients of our CCP process.
• Demonstrate exceptional customer service and interact effectively with all patients, customers and members of the Health Care Team.
• Escort OB patients and direct admits to their designated floor and room assignment.
• Responsible to receive, document and return patient valuables on all floors.
• IT trouble shooting for Clinical staff and Physicians.
• Denial Management support and research.
• Other duties as assigned.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Requirements

• High school diploma or equivalent (GED).
• Must possess extensive computer skills related to Windows navigation, mouse usage, keyboarding, email communication, internet and password management. Navigate between multiple programs simultaneously.
• Ability to multi-task, be accurate and have attention to detail while in a chaotic and stressful environment.
• Ability to deal with an emotional environment, mental health patients, traumas, and visibly ill and injured patients.
• Flexibility to work varied shifts, i.e. day, swing, night, weekend and holidays.

Qualifications

• MA-R helpful.
• Medical terminology.
• Medical insurance background.
• Proficient clerical skills and customer service.
• Experience in payment collections.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday. F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - F
• Reaching: Above shoulder height - F
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - F
• Pulling/Pushing: 25 pounds to 50 pounds - F
• Pulling/Pushing: Over 50 pounds - F
• Lifting: 25 pounds or less - F
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - F
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - F
• Twisting/Turning - C
• Repetitive Movement - C

Working Conditions

Working environment is primarily the emergency department working with very stressful and emotional situations. Also needs to be able to handle working with visibly injured and sick patients. Requires the flexibility to work varied shifts on short notice.

Physical Exposures

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Yes
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes

Pay

Salary Range: $17.67 - $28.19 per hour