ADMITTING COORD-PATIENT ACCESS

Responsibilities

• Greets and receives patients in professional and courteous manner.
• Obtains and processes patient demographic and financial information needed to ensure quality patient care and appropriate reimbursement in a accurate and timely manner.
• Verifies insurance eligibility for all patients and obtains all necessary signatures and all regulatory documents.

Qualifications

• Schedules patients according to departmental guidelines.
• Mets departmental POS collection goals.
• Adheres to Red Flag Rule when registering patients.
• Accurately completes and processes all regulatory documents.
• Ensures precert/auths/referrals are obtained prior to service.
• Asks & updates MSPQ every patient visit, without relying on prior visit information.
• Registers patients within department timelines.
• Maintains productivity by processing Methcare labs, pre-registering patients or working workques when not scheduling or registering patients.
• Scans in all necessary documentation (patient ID, ins card, scripts, consent).
• Accurately selects medical record (all patients) and hospital account (correct recurring account).
• Offers payment plans as an option for patient liabilities.

Education & Experience

• A high school diploma/GED Equivalent is required.
• An Associates Degree in Business Administration is preferred.
• Two (2) years of Customer Care/Support Experience is required.
• One (1) year of working experience in hospital registration, medical business office, or closely related position may be substituted for two (2) years of customer service experience.
• Post high school education may be substituted on a year for year basis for the work experience requirement.