PATIENT ACCESS SCHEDULING COORD

Responsibilities

• Perform pre-registration or registration of patients for appointments at the Cancer Center.
• This includes review of insurance data to ensure that each encounter can be billed appropriately.
• Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
• Explain required registration elements, including forms, to the patient when required.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
• Work collaboratively with team members as needed.
• Other job-specific duties as assigned, consistent with level on career ladder.

Qualifications

• An upbeat, approachable and compassionate approach when working individually with each patient.
• (This is crucial when face to face with patients).
• Accuracy in data entry of patient information in the computer systems.
• Critical thinking skills and a solution focus approach.
• Flexibility to work in various clinics depending on the daily volumes.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities and demands and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
• 1 or more years of experience in a hospital, outpatient facility or physician office performing scheduling or registration duties, or performing data processing and/or customer service.