PATIENT ACCESS SCHEDULING AND COMM COORD

About the role

The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments. It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.

Responsibilities

• Supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks.
• Serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments.
• Follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems.
• Requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.

Requirements

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner to complete job assignments.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer, use of various types of office automation equipment and software, and interpersonal communication skills both verbally and written.
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations.
• Accurate data entry skills, including strong keyboarding (typing) skills.
• Demonstrates comfort with learning new technical applications and working within different computer systems and is proficient with computer/technical terminology to understand and efficiently answer support questions while being able to convey technical information to nontechnical individuals.

Qualifications

• High School Diploma/GED
• A minimum of one year customer service experience is required.

Skills

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner to complete job assignments.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer, use of various types of office automation equipment and software, and interpersonal communication skills both verbally and written.
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations.
• Accurate data entry skills, including strong keyboarding (typing) skills.
• Demonstrates comfort with learning new technical applications and working within different computer systems and is proficient with computer/technical terminology to understand and efficiently answer support questions while being able to convey technical information to nontechnical individuals.

Benefits

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces. Moffitt is committed to maintaining fair and equitable pay practices and regularly reviews compensation to ensure alignment across its workforce.

Pay

Salary Range: $16.50 - $24.04

Schedule

Not specified