Admissions Support Specialist

About the role

This position provides exemplary customer service and support to both internal and external constituents in locating and obtaining services and provides timely and accurate information which may result in moving prospective students through the enrollment funnel. This position requires a strong working knowledge of all service areas of admissions and is expected to work collaboratively with other Student Affairs offices on more in-depth inquiries.

Responsibilities

• Provide customer service and support to both internal and external constituents in locating and obtaining services.
• Provide timely and accurate information to move prospective students through the enrollment funnel.
• Work collaboratively with other Student Affairs offices on more in-depth inquiries.
• Research, investigate, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases.
• Provide complicated specialized information regarding policies and procedures in high-pressure, high-volume situations.
• Perform additional specialized project work based on the need of the Office of Admissions to support the operations.
• Provide administrative support, which may include but is not limited to data entry, management of student files and records, and document imaging.

Requirements

• A high level of professional customer service and knowledge to research, investigate, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases.
• Commitment to creating equitable experiences for diverse student populations.
• Experience providing at least 1 year of direct customer service in a college or university setting.
• Knowledge of Normandale academic programs, requirements and admissions processes.
• Demonstrate initiative to trouble-shoot and correct incomplete and complicated application and admissions issues.
• Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy, FERPA, and admissions.
• Professional working proficiency in Spanish, Somali, Hmong, or Russian.

Qualifications

• Minimum Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
• Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies.
• Ability to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods.
• Analytical and problem-solving skills along with a high level of attention to detail and organizational skills.
• Skills in the areas of interpretation of information, computation, ability to work well under pressure and deal will people in a professional manner.

Skills

• Ability to perform duties with a minimum of supervision and must make appropriate decisions.
• Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy, FERPA, and admissions.
• Professional working proficiency in Spanish, Somali, Hmong, or Russian.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care

Pay

$22.62 - $30.62 / hourly; $47,230 - $63,934 / annually

Schedule

Not applicable