Admissions Specialist

About the role

The Admissions Specialist supports the Office of Admissions and Records by processing applications, evaluating transcripts, and maintaining accurate student records. This position assists prospective and current students throughout the admissions process, ensuring timely, professional service and contributing to the College’s mission of student access and success.

Responsibilities

• Assist prospective and current students, alumni, faculty, and staff with information on general admissions application requirements.
• Absorb and process a high volume of incoming application materials.
• Accurately perform data entry of applicant information into the Student Information System (SIS/CRM).
• Create and maintain official applicant files, ensuring documents are scanned, organized, and filed correctly.
• Run routine reports to check for missing application documents and track application status.
• Communicate with applicants to resolve complex issues regarding missing documentation or academic deficiencies required for admission.
• Absorb and assist in the registration process each semester and mini-term.
• Answer incoming general phone calls and emails, directing complex inquiries to the appropriate staff.
• Conduct thorough, technical reviews and evaluations of applications, academic transcripts, and credentials (domestic and sometimes international).
• Process transfer credit evaluations and residency. Process and review residency and transfer credit documents for determinations of tuition purposes.
• Articulate and evaluate a high volume of college and high school transcripts.
• Process E-Script Transcripts and mailed transcripts.
• Communicate with students in person and virtually.
• Absorb and assist in the graduation process and ceremonies.
• Absorb and assist in the process of admittance of International Students.
• Perform other duties as assigned by District Director of Admissions/Registrar.

Qualifications

• Associate degree in General, Business, Education, or a related area.
• One year of college administrative experience primarily in the areas of Student Records, Registration, Admissions, or other support areas.
• Experience in the ability to communicate effectively both written and orally.
• Demonstrated success working with a team.

Required Knowledge, Skills, And Abilities

• Extensive knowledge of admissions, registration, and student records policies and procedures.
• Knowledge of relevant federal and state regulations, especially FERPA and international student regulations.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with a diverse range of constituents.
• Strong analytical, problem-solving, and critical thinking skills.
• Proficiency with Microsoft Office Suite and experience with database management systems.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficient with computers, Microsoft Office Suite, and be comfortable using new and changing technology.
• Must be able to represent the college in a positive and professional manner.
• Must interact with students a warm and welcoming professional demeanor.
• Possess strong interpersonal, time management, and organizational skills.
• Detailed oriented and thorough in completing work tasks.
• Professional demeanor with the ability to maintain consistent communication.

Physical Demands And Work Environment

• Ability to work in a team-based environment.
• Communicate with others in person, phone, and via email.
• Sit, use hands to handle or feel, and reach with hands and arms.
• Stand, walk, stoop, or kneel.
• Must be able to lift up to 30 pounds.
• Must have ability to walk, climb stairs, stand, bend, and squat.