Admissions Representative - Overnight Shift

Admissions Representative - Overnight shift on site Boca Recovery Center Website Location: On Site - Boca Raton, Florida Department: Admissions Reports to: Director of Admissions Salary: Competitive, based on experience About Boca Recovery Center Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery. Position Overview We are seeking a highly organized and compassionate Admissions Representative to support our facility's admissions operations. This key role serves as the initial point of contact for patients, families, and referral sources, ensuring a seamless admissions process and providing critical information that supports informed treatment decisions. The Admissions Representative will manage inquiry calls, conduct initial screenings, and maintain accurate data entry into Salesforce and other systems while representing Boca Recovery Center in a professional, empathetic manner. Key Responsibilities Admissions Process OversightConduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteriaEffectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatmentProvide patients and families with information to assist in decision-making, preparing for admission, and understanding the treatment experienceOvercome client or family objections by identifying concerns and offering supportive resolutionsCommunication & Data ManagementInput accurate demographic and admissions data into Salesforce and maintain up-to-date lead tracking, opportunity status, and follow-up call logsUtilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updatesRespond to emails and communications in a timely and professional mannerEnsure all calls and messages are answered courteously, routed appropriately, and documented accuratelyProfessional Representation & Relationship BuildingRepresent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staffBuild rapport with clients and families during the admissions process to create a positive first impression and support engagementCollaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffsCompliance & ConfidentialityProtect the confidentiality of patients and staff in compliance with federal, state, and facility privacy policies and proceduresAccess Protected Health Information (PHI) only as necessary to perform job dutiesReport any concerns regarding patient privacy policies to supervisors without fear of retaliationDemonstrate compliance with knowledge and competencies related to:Addiction and substance use disordersDual-diagnosis issuesTrauma-informed careSuicidality/Homicide response procedures based on roleOther DutiesDemonstrate willingness to accept and utilize supervision, address supervisor-identified concerns, and complete all tasks with a high standard of qualityPerform additional tasks as assigned by the supervisorQualifications/Required ExperienceAt least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferredStrong knowledge of addiction treatment modalities, including 12-Step Recovery programsAbility to work collaboratively within a multidisciplinary teamExceptional interpersonal, communication, and problem-solving skillsProven organizational abilities and attention to detail, with the capacity to manage multiple tasks efficientlyCompetency in data entry and CRM systems, preferably SalesforceUnderstanding of HIPAA compliance and confidentiality requirements Requirements At least one year of coordinating patient admissions in a chemical dependency treatment setting preferredKnowledge of addictionsAbility to interact with a multidisciplinary team to assist in facets of the recovery program relating to physical healthKnowledge of the 12-Step Recovery programKnowledge of alcohol and other drugs/substance abuse Benefits Boca Recovery Center offers a comprehensive benefits package, including: Health InsuranceRetirement PlansDisability CoveragePaid Time OffContinuing Education & Professional Development Opportunities Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.