Member Services Representative (Overnight Shift)

About the role

The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.

Responsibilities

• Greet all members and guests with a warm, enthusiastic smile and ensure they feel welcome
• Communicate special events and promotions to members and guests
• Maintain a professional and courteous disposition at all times
• Facilitate member requests or escalate to a manager when necessary
• Check in members and guests in accordance with company procedures, resolving alerts as needed
• Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales
• Answer phones promptly and professionally
• Perform opening and closing duties, including completing checklists
• Assist with membership sales and promote additional services such as tanning, group fitness, small group training, and childcare
• Sell retail products and facilitate payment for member services in accordance with company procedures
• Deliver on new member enrollment expectations, including guest conversion and CrunchOne Kickoff standards
• Maintain a clean