Admissions Coordinator (Overnight)

About the role

Banyan Treatment Centers is seeking an Admissions Coordinator to join their team. This role involves guiding patients and families through the admissions process with professionalism, empathy, and expertise.

Responsibilities

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.
• Conduct initial clinical pre-screening to help determine appropriate levels of care.
• Gather accurate patient information and ensure all required details are documented.
• Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.
• Verify insurance benefits and review private pay options when needed.
• Complete accurate data entry across multiple systems and platforms.
• Maintain organized records and ensure required documentation is collected to support timely admissions.
• Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
• Support a patient-first experience through attention to detail, follow-through, and clear communication.
• Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.

Qualifications

• A high school diploma/GED or higher.
• Previous experience in healthcare, customer service, admissions, or behavioral health.
• Strong written and verbal communication skills with a high level of professionalism and attention to detail.
• Ability to multitask and stay accurate in a fast-paced, high-volume environment.
• Ability to remain calm and solutions-focused when supporting individuals and families in high-stress situations.
• Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines.

Preferred

• Experience with Salesforce, CTM, Microsoft Outlook, and Microsoft Teams.
• Familiarity with verification of benefits (VOB) and insurance processes.
• Familiarity with Kipu EMR or similar electronic medical record systems.
• Familiarity with substance use treatment, recovery-based programming, or 12-step principles.
• Lived experience with recovery is valued.