Overnight Admissions Specialist

About the role

The Admissions Specialist is responsible for coordinating and facilitating admissions for the Youth Crisis Stabilization Unit, ensuring efficient, customer-friendly processes for children/youth, families, and referral sources. They interact professionally with outside agencies and team members, managing intake procedures, verifying insurance, and maintaining accurate records.

Responsibilities

• Monitor and coordinate timely admissions, making decisions within 30 minutes, and communicate with referral sources.
• Greet clients, obtain insurance information, process payments, and facilitate consent signing.
• Answer calls, direct inquiries, and serve as liaison among stakeholders to promote smooth admissions.
• Acquire pre-authorization, verify Medicaid eligibility, and document information in electronic medical records.
• Schedule transport, assemble client charts, and complete shift Census Reports.
• Provide exceptional customer service, support crisis-affected youths and families, and identify process improvement areas.
• Complete required training, adhere to policies, and maintain certifications such as QMAP and CPI.
• Support cross-functional duties and adapt to staffing needs, including deployment to other teams if necessary.

Qualifications

• High school diploma or equivalent with at least two years of relevant experience; Bachelor’s degree or Medical Assistant certifications preferred.
• Experience in medical settings, with knowledge of medical terminology, insurance verification, and billing.

Skills

• Strong communication, computer, multi-tasking, and customer service skills.
• Ability to remain alert during shifts and handle multiple responsibilities efficiently.