Admissions & Registration Specialist (CTY Enrollment Services)

About the role

Reporting to the Associate Director, Enrollment Services, the Admissions & Registration Specialist (ARS) plays a vital role as families and students navigate through the eligibility, admission and registration segments of the enrollment. As a gateway to CTY programs and offerings, the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting, and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, proactively solve problems, and manage multiple projects simultaneously with high levels of accuracy.

Responsibilities

• Application Management & Admissions/Eligibility:
  • Reviews student prerequisite information and test scores and enters approved scores into student information system
  • Proactively resolves customer issues including access to the CTY family portal and registering for courses
  • Communicates with families to determine eligibility for CTY programs and manages requests for exceptions
  • Coordinates admission functions for new and returning students including eligibility for course registration
• Records Management & Student Services:
  • Maintains student records in the student information system
  • Updates student and family records including merging duplicates, grade corrections and demographic information
  • Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records
• Registration & Course Management:
  • Coordinates all registration functions such as new and returning student registration, transfers, drops, enrollment certifications, cancellations for non-payment, reinstatements and third-party group registrations
  • Data entry of CTY course offerings, site information, tuition and fees
  • Works with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses
• Miscellaneous:
  • Resolves all incidents and requests within defined SLA
  • Provides substantive reports, quality control and data analysis
  • Serves as a primary tester for SIS enhancements
  • Assists with the training of new employees as needed
  • Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records

Physical Requirements

The incumbent will be required to communicate regularly via email, Teams, Zoom, telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.

Qualifications

• High School Diploma/GED required
• Four years' administrative/academic related experience
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula

Preferred Qualifications

• Bachelor's Degree strongly preferred
• Experience in registration, financial aid or student records preferred

Skills

• Microsoft Office Suite with advanced Excel skills
• Proficient with SharePoint and effective use of advanced software applications
• Outstanding customer service skills including effective listening
• Excellent interpersonal skills with ability to work collaboratively as part of a team
• Ability to work effectively with staff, parents and students from a variety of diverse backgrounds
• Familiarity with federal, state and local laws and regulations pertaining to student privacy
• Knowledge of standardized tests for grades K-12
• Exceptional verbal, written and interpersonal communication skills
• Demonstrated organizational skills with proven ability to prioritize workload
• Adaptable to changes in technology
• Familiarity with CampDocs and Freshdesk
• Ability to analyze and collaborate on innovative solutions and the implementation of solutions
• Bi-lingual skills preferred
• Experience with SIS preferred

Schedule

Mon-Fri 8:30-5:00

Pay

$21.80 - $37.80 HRLY ($55,000 targeted; commensurate with experience)