Admissions & Records Rep

Job Summary

This position supports operational and administrative functions within the Registrar’s Office and Enrollment Management. The incumbent assists students, faculty, and staff with registration-related questions via various means and processes registration-related forms and documentation.

Job Description

• Disseminates policy and procedure information to students, faculty, and staff, researching and resolving student problems.
• Reviews, verifies, and processes registration-related forms and documentation ensuring completeness and accuracy.
• Processes Semester Schedule Plans (SSPs), individualized study forms, graduate thesis registration forms, and related registration workflows.
• Supports Early College, Summer Transition Program, and other specialized population registration initiatives through mass, manual registration processing and data maintenance activities.
• Processes and maintains records associated with Student Billing/Late Withdrawal Committee petitions, including Banner updates and internal database maintenance.
• Runs, reviews, and processes Banner reports related to registration operations, including SFRNOWD and other operational reporting processes.
• Scans, indexes, organizes, and maintains student records and documentation in accordance with departmental retention standards and established procedures.
• Assists with diploma distribution and related tracking activities.
• Provides support for departmental documentation updates, process improvement initiatives and operational audits.
• Assists with maintenance and creation of training documentation, procedural manuals, registration process videos and departmental workflow resources.
• Supports roster verification (RV) processing, processing of pre-requisite compliance reports, and processing of priority and advance registration assignments in accordance with directives and guidance established by Assistant Registrar.
• Compiles, maintains, and reports operational statistics and trend data related to registration processing and office activities.
• Reviews system reports to identify discrepancies or data inconsistencies and escalates issues to the Assistant Registrar as appropriate.
• Assists with registration-related projects, data validation efforts, records cleanup initiatives, and process documentation updates.
• Participates in testing and validation activities related to Banner updates, registration processes, and operational workflows.
• Collaborates with the Assistant Registrar to ensure accurate and up-to-date operational calendars.
• Provides recommendations regarding process improvements and operational efficiencies.
• Provides operational support to other Enrollment Management areas as needed.
• Works extended hours during the week and occasional Saturdays during peak registration periods.

Minimal Qualifications

• High school diploma or equivalent.
• Any one or combination totaling two (2) years (24 months) from the categories below:
• Course work in any discipline as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months); 60 semester hours or an Associate’s Degree equals eighteen months (18 months); 90 semester hours equals two (2) years (24 months).
• Work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Schedule

• Monday - Friday, schedule includes: Three days: 8:30 A.M. - 4:30 P.M.; Two days: 10:00 A.M. - 6:00 P.M.
• Approximately four Saturdays per year from 9:00 A.M. - 12:00 P.M.

Location

NEIU Main Campus (5500 North St. Louis Ave. Chicago, IL 60625)

Setting

Admissions & Records Rep is an on campus position, not eligible for Hybrid or Remote work.

Benefits

• University employees may be eligible for a variety of State of Illinois benefits.
• These benefits are administered through the Illinois Department of Central Management Service (CMS).
• Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

About the Role

The position requires strong organizational skills, attention to detail, analytical problem-solving abilities, and proficiency with Ellucian Banner, Microsoft Office, and Google Workspace applications.

Qualifications

• High school diploma or equivalent.
• Two (2) years (24 months) of relevant work experience.

Skills

• Strong organizational skills.
• Attention to detail.
• Analytical problem-solving abilities.
• Proficiency with Ellucian Banner, Microsoft Office, and Google Workspace applications.

Benefits

• University employees may be eligible for a variety of State of Illinois benefits.
• These benefits are administered through the Illinois Department of Central Management Service (CMS).
• Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Pay

$22.63

Schedule

• Monday - Friday, schedule includes: Three days: 8:30 A.M. - 4:30 P.M.; Two days: 10:00 A.M. - 6:00 P.M.
• Approximately four Saturdays per year from 9:00 A.M. - 12:00 P.M.