Admissions and Records Representative

About the role

The University of Illinois Springfield (UIS) is located in the state capital and is part of the University of Illinois system. It serves over 4,000 students across 44 graduate and 56 undergraduate programs. For more information, please visit UIS's website.

Duties & Responsibilities

• Aid in scanning and verifying all student records.
• Provide information resources to students, faculty, and staff regarding registration, records, and academic policies and procedures through various means.
• Assist with computer-related registration procedures, including processing non-routine registrations and related changes.
• Handle withdrawal requests and process incoming documents related to student records.
• Perform follow-up registration tasks such as identifying variable titles and communicating with non-registrants and non-attendees.
• Monitor and correct registration error reports as needed.
• Maintain document imaging, including scanning, verifying, and retaining short-term and permanent student documents.
• Support end-of-term grade processing and transcript preparation.
• Research and provide assistance in answering inquiries and appeals related to registration information and data.
• Manage registration office files, including permanent records of past schedules, catalogs, etc.
• Process student verifications and deferrals.
• Assist with NSC enrollment reporting and resolving error discrepancies.
• Answer questions related to tuition and fees.
• Perform other duties as assigned.

Minimum Qualifications

• A high school diploma or equivalent.
• At least two (2) years (24 months) of relevant experience from the following categories: course work in any discipline (equivalent to 30 semester hours equals one year), an Associate’s Degree (equivalent to eighteen months), or 90 semester hours (equivalent to two years).
• Experience in administrative support, admissions and enrollment, customer service, public relations, records management, or a closely related field.

Preferred Qualifications

• Experience in a professional office environment or higher education.
• Keyboarding and computer skills.

Employment Policies and other information

Failure to accurately describe work experience or failure to submit college transcripts may result in an applicant not being admitted to the exam. The University of Illinois System is committed to fostering an inclusive environment and welcomes applications from qualified individuals of all backgrounds and identities. The University of Illinois System conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law. The University of Illinois System does not discriminate against any applicant or employee based on their real or perceived race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran and will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders and regulations. Visit University of Illinois Non-Discrimination Statement. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility. This position is intended to be eligible for benefits, including Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System. You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.) Your pension from the State Universities Retirement System may affect the amount of your: Social Security benefit and Social Security benefit as a spouse. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at hremployment@uis.edu or call 217-206-6652. Please Note: All postings close at 5:00pm CST on the posting close date.