Admissions Department Assistant - NCC (PT-25 Hours)

About the role

This is a part-time position (up to 25 hours per week) providing various office and program support duties for the Student Services Department, associated with departmental operations and student success. This position reports to the Admissions and Enrollment Supervisor at NCC.

Responsibilities

• Performs general office support functions including taking meeting minutes, maintaining Admissions documents, preparing documents and reports, and coordinating and scheduling events.
• Assists with recruitment efforts including scheduling high school visits, organizing and scheduling program information sessions, maintaining promotional materials, mailings, postcards, and letters to applicants, and engaging in outreach efforts with applicants via letters, phone calls, email, and text.
• Assists with the department’s social media presence on Facebook and Instagram.
• Maintains and updates databases of current and potential students.
• Prepares documents for advising and assists when necessary.
• Tracks student progress to improve retention.
• Communicates courteously and effectively with students, college personnel, and the public via phone, email, written correspondence, and in person.
• Assists the Admissions team with email inquiries and voicemail messages.
• Utilizes various software programs and databases for communications, data entry, updating, and tracking student progress.
• Maintains effective working relationships with college faculty, staff, and administration.
• Tracks applicant progress to streamline processes and maintains student applicant documents.
• Attends workshops, seminars, and conferences for professional development.
• Complies with all system, college, state, and federal rules and regulations.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent credential.
• Five years of experience in a responsible customer service, public service, or related clerical position.

Qualifications

• Experience in an academic institution preferred.

Skills

• Strong computer skills and experience with Microsoft Office products.
• Knowledge of office record keeping and reporting.
• Ability to gather, assemble, correlate, and analyze facts and identify existing or potential problems.
• Ability to contribute to the development of sound operational procedures.
• Ability to exercise sound judgment in appraising situations and making routine decisions.
• Ability to follow specific instructions in gathering facts, data, or resources in organizing required information.
• Ability to meet with students and the public and explain programs sponsored by the department.
• Ability to present ideas clearly and effectively orally and in writing.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Willingness to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.