Admissions Counselor- Online Division- Grand Canyon University

Starting salary is $50,000 per year, depending on prior higher education enrollment experience, with an earning potential of up to six figures after 5 years of successful service.

About the role

We are looking for a motivated Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. While this position is a Phoenix, AZ based role, we are currently in a hybrid remote status. This position may require you to be in the office 2 days per week (subject to change) and/or there may be department meetings or training that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided.

New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually via Zoom.

Responsibilities

• Reach out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
• Introduce new students to the online classroom environment and keep detailed and accurate records of student information while maintaining confidentiality.
• Provide exceptional counseling to prospective students through phone, email, or text, championing the GCE mission and promoting Grand Canyon University student success and institutional growth.
• Meet performance goals and generate referral activities as a member of a high-performing team.
• Guide prospective Grand Canyon University students through the admissions process by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Requirements

• Bachelor’s Degree (highly preferred in marketing, education, or business administration) OR 2 years’ related experience with at least 60 college credits completed.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding time management skills, with the ability to multitask and prioritize competing priorities.
• Clear communication skills, both verbal and written, with well-developed listening and follow-up skills.
• Self-motivation and drive to succeed, with a strong sense of ownership.
• High emotional intelligence and ability to demonstrate empathy when coaching a diverse range of students.
• Computer literacy, with proficiency in Microsoft Office Suite required.

Preferred Qualifications

• Relevant industry-related professional experience.
• Experience working with CRM tools.
• Prior call center experience.

Benefits

• 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level.
• Generous tuition benefits for an employee's spouse, children, and dependents.
• 20 business days of PTO per year, plus 11.5 paid holidays.
• Ongoing professional development and growth opportunities.
• Collaborative and supportive work environment.

Schedule

Hybrid remote position requiring 2 days per week in the office (subject to change).