Admissions Counselor I - The University of Alabama at Birmingham

Responsibilities

• Recruit, advise, and support prospective transfer students throughout the admissions and enrollment process.
• Provide exceptional customer service and foster a welcoming, student centered experience that reflects UAB’s mission and values.
• Develop and maintain relationships with community college partners, campus stakeholders, and external organizations to strengthen transfer pathways and recruitment efforts.
• Represent UAB at college fairs, community college visits, transfer recruitment events, campus programs, orientation initiatives, and select evening and weekend events.
• Serve as a primary point of contact for prospective students and families by providing personalized guidance through phone, email, virtual, and in-person communication regarding admissions requirements, application procedures, transfer credit evaluation, academic opportunities, and enrollment next steps.
• Manage assigned recruitment territories and develop strategic outreach plans to cultivate prospective student pipelines through data-informed recruitment practices and communication strategies.
• Utilize customer relationship management (CRM) systems and enrollment data to track engagement, maintain communication campaigns, and support recruitment initiatives and enrollment goals.
• Plan, coordinate, and participate in recruitment programming while delivering presentations and facilitating information sessions for students, families, community partners, and campus constituents.
• Demonstrate a positive attitude and contribute to a collaborative team environment by supporting colleagues, fostering workplace camaraderie, and promoting a culture of professionalism, inclusion, flexibility, and shared success.
• Maintain accurate records, prepare reports, and perform other duties and responsibilities as assigned to support departmental operations, special initiatives, and evolving institutional needs.

Qualifications

Required:

• A Bachelor's degree from an accredited institution.
• Experience in higher education, preferably in admissions or related field.
• Strong interpersonal and communication skills, including the ability to interact effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledge of CRM systems and data analysis tools.

Preferred:

• Experience working with community colleges and/or transfer students.
• Knowledge of transfer policies and procedures.
• Experience with online recruitment platforms and social media marketing.