Admissions Counselor I

About the role

The Admissions Counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at Regent University. The environment for this position is a blended inbound and outbound call center.

Responsibilities

• Represent Regent University as a general recruiter for all undergraduate and graduate school programs providing extraordinary customer service with each prospect, applicant and enrolled student.
• Develop and maintain comprehensive knowledge on all undergraduate, graduate, and doctoral programs and effectively counsel prospective students on program fit and admissions requirements.
• Develop and maintain comprehensive knowledge on all applicant and student-related resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and student resources.
• Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
• Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
• Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing.
• Commitment to learning and professional development. The admissions counselor is responsible for learning and retaining all new and job-related content presented (for utilization in daily work).
• Clock in and out as needed to coordinate and participate in admissions and recruitment events as required.
• Aid in onboarding and training of new staff members.

Requirements

• Bachelor's Degree preferred
• 1-2 years of admissions, customer service, sales and/or telemarketing/tele-counseling experience beneficial
• Strong organizational abilities, excellent written and oral communication skills and interpersonal skills, with an ability to establish rapport with a diverse customer base
• Motivated, coachable, and be effective in a production-driven work environment
• Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm)
• Reliable transportation to travel to and from work in a timely manner
• Appropriate competence and ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite and phone systems and multi-tasking within these systems including average to minimum typing speed of 40 WPM

Qualifications

• Christian commitment consistent with Regent University mission as described in our application, website, and Employee Handbook
• Candidates Must Have

Skills

• Christian commitment consistent with Regent University mission as described in our application, website, and Employee Handbook

Benefits

• Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.

All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Consideration will only be given to applications submitted directly through the Regent University career site located here here.