Admissions Coordinator - SUD

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state.

About the role

The Intake Coordinator engages individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the most appropriate level of care and services. This position serves as a key point of contact for referral sources, clients, and program staff, ensuring timely communication, accurate documentation, and coordination of admissions and referrals. The Intake Coordinator utilizes knowledge of community resources, insurance verification processes, and ASAM Criteria to support individuals in accessing appropriate substance use disorder and behavioral health services.

Responsibilities

• Navigate intake databases and complete required intake forms accurately and efficiently.
• Verify client insurance coverage and benefits accurately.
• Engage individuals in obtaining answers to intake questions in a proficient, respectful, and professional manner.
• Clearly communicate admission expectations and program information to individuals served.
• Schedule intake appointments for outpatient services at the time of referral.
• Assist staff in determining when individuals may require referral to a higher or lower level of care.
• Ensure aftercare needs are addressed when coordinating admissions.
• Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
• Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Requirements

• High School Diploma or GED required.
• Prior SUD intake experience preferred.
• Experience verifying insurance benefits preferred.
• General knowledge of substance use disorder treatment and behavioral health services.
• Strong computer proficiency, including email, databases, and electronic health records (EHR).
• Knowledge of community resources and behavioral health programming preferred.

Benefits

• Generous PTO
• 403(b) retirement plan
• Educational assistance
• Medical, dental, and vision insurance
• Employee assistance programs

Certified Great Place to Work – recognized for creating a positive and engaging employee experience.

Pay

$22.00 - $24.00 per hour

Schedule

• Sunday: 8:00 AM – 4:30 PM
• Monday: 11:30 AM – 8:00 PM
• Tuesday: 8:00 AM – 4:30 PM
• Wednesday: 8:00 AM – 4:30 PM
• Thursday: 8:00 AM – 4:30 PM
• Friday and Saturday: Off