Admissions (Care) Navigator

About the role

Create Connections. Guide Families. Elevate The Experience.

At Touchstone, we believe every interaction is an opportunity to create comfort, build trust, and deliver exceptional care from the very first hello. As an Admissions (Care) Coordinator, you are more than a coordinator—you are a guide, advocate, and ambassador of our mission to make lives better for our patients, residents, and Veterans.

Responsibilities

• Deliver the Touchstone Experience
• Be the First Impression
• Serve as the welcoming voice and face of our community, ensuring every resident and family feels valued, supported, and at ease from day one.
• Cultivate strong partnerships with hospitals, physicians, and discharge planners—becoming a trusted resource for seamless transitions into care.
• Guide with Compassion & Confidence
• Walk families through the admissions journey with empathy, clarity, and professionalism, helping them feel informed and reassured every step of the way.
• Evaluate referrals, ensure clinical alignment, and facilitate efficient, timely admissions while maintaining accuracy in all documentation and eligibility processes.
• Create a Seamless Arrival Experience
• Collaborate with interdisciplinary teams to deliver a smooth, personalized move-in experience that reflects our commitment to quality and care.
• Drive Impact
• Track leads, manage patient-served (census) data, and contribute to occupancy goals—all while keeping the resident experience at the heart of every decision.

Requirements

• Must have at least one year of previous sales/admissions/marketing experience in the skilled nursing industry.
• A natural ability to connect, influence, and build trust with diverse audiences.
• Strong organizational skills with a keen eye for detail.
• Confidence navigating EMRs and referral tracking tools.
• A results-driven mindset balanced with genuine compassion and service.

Qualifications

• Must have a high school diploma or equivalent.
• Must be able to pass a background check.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of electronic health records (EHRs).

Benefits & Perks

• Competitive Compensation with performance-driven incentives.
• Comprehensive Health Benefits (medical, dental, vision).
• Paid Time Off accrued from day 1.
• Career Growth & Development opportunities within a supportive organization.
• Education & Training Programs to help you grow professionally.
• Supportive, Team-Driven Culture where your voice matters.
• Employee Recognition Programs that celebrate your impact.

Pay

Competitive compensation with performance-driven incentives.

Schedule

Full-time position.