Care Navigator

About the role

Suncoast Hospice, a part of Empath Health, is seeking a Care Navigator to coordinate service inquiries and offer prompt access within the Empath Health Network of Care.

Responsibilities

• Maintains excellence in customer service by being caring, compassionate, empathetic, and responsive to the needs of all who reach out to us internally and externally.
• Provides optimum access to Empath Health Care Continuum via telephone, website, fax, and walk-in inquiries.
• Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient’s needs.
• Works effectively with patients/families, community providers, and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately, and in real time.
• Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
• Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic, and compassionate listening skills.

Requirements

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills with patients/families, providers, direct co-workers, and peers.
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel).
• Home Care Home Base preferred.
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.

Qualifications

• Bilingual preferred.
• Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.

Skills

• Excellent verbal and written communication skills.
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel).
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.

Benefits

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

Pay

Competitive pay based on experience and qualifications.

Schedule

Wednesday - Friday 8:30am – 7:00pm and Saturday 8:00am - 7:00pm