Admissions Advisor

Position Overview

Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.

Key Responsibilities

• Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
• Execute special projects assigned by the President or supervisor.
• Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Undertake other assigned duties as required.

Assigned Duties

• Maintain a thorough knowledge of the University’s policies and procedures pertinent to the admissions process including program requirements, tuition and fees, class schedules, etc. and apply them consistently to student’s enrollment.
• Obtain a thorough knowledge of the University’s objectives, requirements and content of all programs of study offered in order to present complete and factual information to prospective students.
• Identify, recruit and enroll prospective students by conducting interviews with them and parents to provide program information and requirements, by assessing prospective student’s post-secondary education needs, and by finishing the enrollment process as appropriate.
• Work closely with students to identify, refine, assess and determine student’s educational and career goals, providing ongoing advisement to those students.
• Facilitates the student enrollment process by interacting and collaborating with the academic/ administrative units of the institution.
• Deliver personalized assistance to active-duty military students and veterans.
• Organize, maintain, and update all student admissions information in the database, as well as in the students’ file.
• Complete and process all enrollment documents and ensure the student’s file meet audit requirement standards.
• Communicate with students on a regular basis and follow-up class participation to promote retention and educational continuity.
• Conduct tours of the University for prospective student and parents.
• Maintain a leads management program of prospective students which includes number of leads, follow-up calls, and enrollments.
• Participate in recruiting activities such as University fairs, career days, education fairs, festivals, and any other activities to promote, develop and maximize enrollment opportunities. This activity may fall on any day including weekends and after regular work hours.

Department of Defense Responsibilities

• Serve as the primary point of contact for active military students, providing personalized guidance through the admissions process and ensuring a smooth transition into academic programs.
• Demonstrate in-depth knowledge of military educational benefits, assisting prospective students in understanding and maximizing the resources available.
• Offer specialized assistance to active military students, addressing their unique needs and challenges during the enrollment process.
• Stay informed about changes in military educational policies and ensure the institution’s compliance with relevant regulations affecting active-duty students.

Requirements

• HS, Associate, bachelor’s, or master’s degree
• English/Spanish required
• Customer Service and teamwork skills

Physical Demands

• Frequent sitting
• Standing for extended periods
• Walking
• Using hands to handle and feel objects
• Reaching with hands and arms
• Climbing stairs
• See, hear, and operate a computer keyboard and standard office equipment
• Lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus
• Travel to other campuses, as needed and/or required

Working Conditions

• General office working conditions
• Noise level is at normal office capacity

Safety Hazards

• Minimal Hazards