Administrator, Item Master

About the role

Our Company, Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing solutions. Through innovation and a commitment to dedication in action, we create products that provide customers worldwide with a distinct advantage in the marketplace. We offer our teammates opportunities to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds expectations.

The Item Master Administrator reports to the IT department and serves as the central steward of part and item master data within the organization’s ERP environment. This role is responsible for the creation, auditing, maintenance, and governance of accurate, complete, and consistent item master records.

Responsibilities

• Coordinate with Engineering to initiate new part creation and collaborate with Finance, Procurement, Sales, Operations, and other teams to ensure item master attributes are accurately populated in Microsoft Dynamics 365 ERP.
• Maintain synchronization of item master data between Microsoft Dynamics 365 ERP and Bluestar PLM, including item attributes, revisions, and configuration-related information.
• Perform regular audits of item master records to identify and correct inaccurate, incomplete, duplicate, or inconsistent data while enforcing data governance standards.
• Support the phase-in of new parts and products by coordinating item setup and ensuring required data is available for procurement, sales, production, and other downstream processes.
• Support phase-out activities for obsolete parts by ensuring system records, documentation, and related processes are updated appropriately.
• Partner with the Product Configuration Administrator to ensure timely creation and setup of parts required for new and updated product configurations.
• Maintain revision control processes by managing engineering changes, version history, and approved item revisions.
• Review and interpret engineering drawings and specifications to support accurate item creation and maintenance.
• Develop and maintain item master templates, workflows, procedures, and standards to improve data consistency and reduce manual effort.
• Monitor item master data quality and identify opportunities for process improvement and increased efficiency.
• Provide training, support, and guidance to stakeholders regarding item master processes, data standards, and system functionality.
• Collaborate with cross-functional teams to identify and resolve item master issues impacting business operations.
• Support continuous improvement initiatives related to master data management, ERP/PLM integration, and business process optimization.
• Participate in and lead projects related to item master data, system improvements, and cross-functional initiatives.

Requirements

• Bachelor’s degree in Information Technology, Supply Chain Management, Business Administration, Engineering, or related field.
• 3–7 years of experience in item master management, ERP master data administration, PLM data coordination, or similar master data governance roles, preferably in a manufacturing environment.
• Hands-on experience with Microsoft Dynamics 365 ERP and Bluestar PLM, or similar ERP/PLM systems.
• Strong understanding of item master best practices, part numbering conventions, revision control, BOM relationships, and data dependencies.
• Experience reviewing and interpreting engineering drawings and specifications.
• Strong analytical, auditing, and problem-solving skills with exceptional attention to detail.
• Experience collaborating with Engineering, Finance, Procurement, Sales, Operations, IT, and other cross-functional teams.
• Proficiency with Microsoft Office applications, especially Excel for data analysis, validation, cleansing, and reporting.
• Familiarity with CAD and 3D visualization concepts related to product configuration preferred.
• LEAN training/experience and project leadership experience preferred.

Skills

• Ability to work independently with broad goals and significant decision-making responsibility.
• Strong critical thinking, analytical, and problem-solving skills with the ability to evaluate complex data issues and recommend solutions.
• Strong understanding of data governance principles, data quality standards, and master data management practices.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong collaboration and interpersonal skills with the ability to build relationships and influence cross-functional stakeholders.
• Strong project management skills with the ability to lead initiatives, coordinate resources, and drive projects to completion.
• Excellent verbal, written, and presentation skills.
• Strong negotiation, conflict resolution, and problem-solving abilities.
• Self-motivated with the ability to adapt to changing business needs and system requirements.
• Ability to identify process improvement opportunities and implement practical solutions.
• Ability to promote accountability, collaboration, and trust across teams.

Work Environment

This position primarily operates in a professional office environment, with most time spent working on a computer, participating in conference calls, and attending meetings. The role may occasionally require access to manufacturing or operational areas and requires compliance with all workplace safety policies and procedures, including the proper use of personal protective equipment when required.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position. The role requires prolonged periods of sitting and working at a computer, along with occasional standing, walking, bending, reaching, and participation in meetings or activities within office and manufacturing environments.

The employee may occasionally lift or move objects up to 25 pounds using proper lifting techniques and assistance as needed. The position may require reaching for objects at or above shoulder height and operating standard office equipment, including computers, copiers, telephones, and related equipment.