Administrator / Clinical Manager

Position Summary

The Administrator/Clinical Manager is responsible for the overall management, operation, and clinical oversight of a licensed Personal Care Agency. This leadership position ensures the delivery of high-quality client services, compliance with all applicable federal and Virginia state regulations, achievement of operational goals, and maintenance of exceptional client and employee satisfaction.

Essential Duties and Responsibilities

• Leads and oversees daily agency operations.
• Develops and implements operational processes that promote efficiency and quality service delivery.
• Ensures adequate staffing levels to meet client needs.
• Maintains agency performance metrics and prepares reports for executive leadership.
• Serves as the primary management representative for agency operations.
• Oversees client admissions, assessments, service plans, and reassessments.
• Ensures services are delivered in accordance with physician orders, care plans, agency policies, and applicable regulations.
• Reviews client records for completeness, accuracy, and compliance.
• Maintains client outcomes and satisfaction.
• Addresses client complaints and service concerns promptly and professionally.
• Participates in quality improvement and risk management activities.
• Ensures compliance with Virginia Department of Health regulations and all applicable state and federal requirements.
• Maintains agency readiness for surveys, audits, and inspections.
• Develops, implements, and updates agency policies and procedures.
• Investigates incidents and implements corrective actions when necessary.
• Maintains required documentation and records.
• Recruits, interviews, hires, and onboards clinical and non-clinical staff.
• Provides supervision, coaching, and performance management.
• Conducts employee evaluations and competency assessments.
• Ensures staff receive required orientation and ongoing training.
• Fosters a positive, professional, and accountable work environment.
• Leads the agency's Quality Assurance and Performance Improvement (QAPI) activities.
• Maintains key performance indicators including client satisfaction, employee retention, compliance metrics, and service utilization.
• Develops and implements corrective action plans when needed.
• Analyzes trends and recommends process improvements.
• Supports census growth and client retention initiatives.
• Develops relationships with referral sources, healthcare providers, hospitals, case managers, and community organizations.
• Represents the agency professionally within the community.
• Participates in marketing and outreach activities as assigned.

Qualifications

• Licensed Registered Nurse (RN) in Virginia preferred; qualified healthcare professional meeting Virginia Personal Care Agency requirements will be considered.
• Previous healthcare management experience preferred.
• Minimum two (2) years of supervisory experience.
• Strong knowledge of Virginia Personal Care regulations and standards.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic health records and Microsoft Office applications.
• Valid driver's license and reliable transportation.
• Experience in home care, personal care, private duty, or home health (preferred).
• Experience with Medicaid waiver programs (preferred).
• Survey readiness and accreditation experience (preferred).

Benefits

• Competitive salary
• Paid Time Off (PTO)
• Health, Vision and Dental Insurance
• 401 K
• Professional development opportunities
• Leadership growth potential
• Supportive corporate leadership environment

Why Join Our Team?

This is an excellent opportunity for an experienced healthcare leader who enjoys building strong teams, improving operational performance, and making a meaningful impact on the lives of clients and caregivers. As the Administrator/Clinical Manager, you will have direct access to executive leadership and play a key role in shaping the future growth and success of the organization.