Administrator

The Impact You Will Make

• Create a customer-focused environment through phone interactions, appointment scheduling, and team member onboarding.
• Manage contract processing and quality control, including verifying contract validity.
• Handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery orders and maintain records of Interment Order and Authorization (IOA).
• Support HR functions by coordinating onboarding responsibilities.
• Oversee accounts payable and receivable, ensuring timely payment and collection.
• Prepare and process deeds and certificates, and manage work and memorial orders.
• Participate in white board meetings and report on various aspects of the business.

Core Competencies

• Compassion - Demonstrates genuine care and empathy towards others.
• Customer Focus - Prioritizes meeting customer expectations and requirements.
• Ethics and Values - Adheres to company policies and maintains confidentiality.

• Basics: Multi-line phone skills, filing, typing, basic math, computer skills (Word, Excel).
• Customer Focus: Excellent interpersonal and customer service skills.
• Team Focus: Organizational skills, multitasking ability, task completion and deadline management.

Qualifications

• High School equivalency required.
• One year of experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends.

Benefits

• Medical, Dental, Vision, Life, AD&D, STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

About the Role

Everstory Partners is dedicated to providing compassionate and personalized support in the face of loss. The Administrator role is integral to the location team, offering a variety of responsibilities from contract processing to customer service.

Skills

• Administrative and customer service skills.
• Organizational and multitasking abilities.
• Basic computer and math skills.
• Customer focus and ethics.

Benefits

• Competitive medical, dental, vision, life, AD&D, STD insurance.
• Tuition reimbursement.
• Annual anniversary award.
• Training and career advancement opportunities.
• Employee assistance fund.
• Funeral and cemetery benefits.
• Referral bonus program.
• 401k with company match.