Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting the leadership team.
• Manage contract processing and quality control, including verifying the validity of all contracts before entry.
• Handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery daily operations, including handling Interment Order and Authorization (IOA).
• Maintain and update customer files, scan documents, and maintain records of memos, emails, and corporate policies.
• Support Human Resources by coordinating onboarding responsibilities.
• Manage Accounts Payable and Receivable, ensuring timely payment of bills and collection of past and present balances.
• Prepare and log deeds and certificates, and check for accuracy in Trust Certificates.
• Participate in white board meetings and report on various aspects of the business.

Core Competencies

• Compassion - Demonstrates genuine care for people and their situations.
• Customer Focus - Prioritizes meeting the expectations and requirements of internal and external customers.
• Ethics and Values - Adheres to appropriate values and beliefs, acting in line with them and rewarding or disapproving behaviors accordingly.
• Basics - Possesses multi-line phone skills, filing skills, typing speed, basic math, and computer skills including Word and Excel.
• Customer Focus - Maintains confidentiality, possesses excellent customer service skills, and interacts optimally with others.
• Team Focus - Demonstrates proficient organizational skills, multitasking abilities, and the capacity to work independently or as part of a team.

Qualifications

• High School equivalency required.
• Minimum of one year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.