Administrative Support Specialist

About the role

Ensure that clean claims are printed or transmitted electronically on a timely basis. The Administrative Support Specialist will provide support to both the central business office and hospital staff by fulfilling all records requests regarding outstanding accounts receivable.

Responsibilities

• Inventory, review, follow up, and respond to all medical records and itemized bill requests as required for payment.
• Send out priority mail for the department and document the tracking information for our records.
• Compile information for patient and insurance refund packets.
• Communicate with facilities and/or patients regarding additional information needed for payment of claims.
• Document in the Medhost system all verbal and written activities relative to that account.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience.
• Preferred knowledge of indemnity insurance practices, contracts, and managed care.

Skills

• Computer Skills: Microsoft Office: Outlook, Word, and Excel.
• Ability to work with multiple programs simultaneously.
• Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
• Professional Skills:
  • Accuracy and attention to detail
  • Organized
  • Good time management skills in order to meet deadlines
  • Ability to multitask
  • Ability to work independently and as part of a team to reach mutually established goals
  • Flexible and open to change
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Previous experience in a metrics-based role, where production/quality standards are upheld.

Pay

Starting at $16.50/hr