Administrative Support Specialist

About the role

The Juvenile Assessment Center Team is seeking a compassionate and tech-savvy Administrative Technical Support Specialist to join our growing team. This role offers a competitive salary range of $18.67/hr, benefits including medical, dental, vision, disability insurance, and a 403(b) retirement account with a company match.

Responsibilities

• Provides technical support services, including troubleshooting network issues, organizing web-based trainings, and maintaining inventory of computer hardware devices and related equipment.
• Serves as liaison between program/unit personnel, ACTS' IT Director, and DJJ technical support staff.
• Aids in the technical training of staff regarding ACTS/DJJ software systems (LMS).
• Reports misuse and/or damage to computer equipment to Program Administrator/Director.
• Develops and/or assists in developing, organizing, and maintaining records, reports, and other program documentation requirements.
• Serves as the program's administrator for Learning Management Systems; enters training documents and maintains program's training compliance records for all staff assigned to the JAC.
• Reviews intervention, outreach, and prevention services entered in Electronic Health Record (EHR) for accuracy, billing, service validation, and outcome achievement.
• Prepares agendas, makes arrangements for meetings, sets up meeting spaces, takes and distributes meeting minutes as assigned.
• Maintains the program calendar and posts program/organizational communications.
• Works with vendors and completes and maintains related records.
• Performs other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Three (3) years of experience in office management, business, or related field.
• Microsoft/comparable certification or related degree may substitute for one (1) year of the required experience.
• Eligibility status, as determined by Level 2 background screening in accordance with Florida Statutes, Chapter 435 and/or Local Law.
• Ability to lift up to 50 pounds at a time.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work with diverse groups in support of the agency mission and goals.