Administrative Support I (Remote)

Our client operates in the supply chain industry, focusing on transportation and logistics management solutions. They address the challenge of optimizing supply chains by designing and implementing technology-driven services that improve efficiency, service quality, and visibility. With a global workforce and significant revenue, the organization is committed to service, integrity, and innovation.

About the Opportunity

This role provides essential administrative assistance to managers, supporting daily logistics and customer service operations. The position ensures smooth communication, accurate documentation, and effective coordination of delivery routes and shipments, contributing to overall operational efficiency.

Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors regarding damage or replacement orders
• Respond promptly to emails
• Manage pending orders
• File paperwork
• Provide strong customer service
• Maintain professional conduct
• Assist with inbound delivery team processing
• Monitor delivery routes during shifts
• Track route progress and communicate with drivers
• Contact customers for delivery feedback
• Complete proof of delivery packets
• Prepare nightly closing reports
• Work independently with professionalism and communication skills
• Process daily work orders and update Logistics Coordinator
• Print and mark live pull sheets in warehouse
• Locate and submit requested electronic proof of delivery
• Maintain document filing
• Communicate effectively with builders, contractors, and supervisors
• Prepare freight shipments and returns to vendors
• Support daily warehouse functions
• Update inventory regularly
• Monitor routes and assist delivery and installation teams remotely
• Update orders accurately for billing
• Perform other assigned duties

Requirements

• High school diploma or equivalent; further education is a plus
• Proficiency in Microsoft Office applications
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask and work in a fast-paced office environment
• Availability to work evenings and Saturdays
• Successful completion of pre-employment background check
• Maintain a professional and safe work environment

Skills

• Customer service
• Detail-oriented
• Organizational
• Time management
• Problem-solving
• Accountability
• Documentation
• Data analysis
• Professional phone skills
• Conflict resolution
• Active listening
• Multitasking

Pay

Hourly pay of $17.26